Client Services Supervisor (AMBUL CARE ADMSTN SUPV 1)

University of California Davis; Davis (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

The University of California Davis seeks a Client Services Supervisor to oversee daily operations for the Client Services Team at the Veterinary Medical Teaching Hospital. The role involves leadership responsibilities including staff supervision, training, and process improvement in a fast-paced clinical environment. Join a top-ranked team to support veterinary education and care for the community's animals.

Benefits

Vacation - earn (3) three weeks per year

14 paid Holidays annually

$650 Continuing Education annual allowance

Wellness and on-site Employee Assistance Program

Qualifications

• Bachelor's degree in related area and/or equivalent experience.
• Front office experience in veterinary or medical field.
• Experience with cash control, billing and collections.

Responsibilities

• Supervise Client Service Operations (60%).
• Personnel Management (40%).
• Assist in recruitment, hiring, training, and evaluation.

Skills

Leadership

Customer Service

Organizational Skills

Communication Skills

Education

Bachelor's degree in related area

Bachelor's degree in business management, marketing, or human resources (preferred)

Tools

Microsoft Office

Job description

Client Services Supervisor (AMBUL CARE ADMSTN SUPV 1)

Job Summary

In conjunction with the Senior Client Services Manager and Hospital Administrator, under general supervision, provide day to day supervision and leadership to the Client Services Team, including Small and Large Animal Admissions, Scheduling Medical Records, Cashiering, Collections, and administrative support for staff, faculty, residents and students in a 24/7 clinical facility. This includes at minimum one week a month on-call responsibility for after hour client service team members. Assist in the development and updating of publications with the VMTH Communications Officer to include client guides, promotional materials, and specialty service handouts. In conjunction, responsible for personnel actions to include recruitment, hiring, training, evaluation and disciplinary actions, up to and including dismissal. Determine staffing level requirements, training and deployment. Supervise subordinate service coordinators and other Client Services staff.

Apply By Date
July 1, 2025 at 11:59pm

RECRUITMENT PERIOD ONE MONTH: Applicants will be screened on a weekly basis. The position can be filled prior to the apply by date.

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

Bachelor's degree in related area and / or equivalent experience / training.

Front office experience in a veterinary (small animal practice) or medical field.

Experience with automated business/accounting management systems including resource management and revenue cycle as well as computer skills, including Microsoft Office (Word, Excel & PowerPoint).

Experience with cash control, billing and collections.

Management, leadership and supervisory skills to effectively motivate employees, determine and prioritize workflow, implement change, evaluate job performance, implement corrective action, team building and conflict resolution.

Skills to work with clinicians to improve client services.

Organizational skills to manage & prioritize multiple tasks and timelines and to adapt to constantly shifting priorities and deadlines.

Strong customer service orientation with skills to resolve and defuse customer concerns. Interpersonal, oral and written skills to communicate diplomatically and professionally with a wide variety of people in a hectic environment.

Preferred Qualifications

Bachelor's degree in business management, marketing, human resources, or equivalent experience.

Experience working collaboratively with faculty and senior campus administrators in achieving organizational objectives.

Knowledge of the veterinary industry and veterinary medical terminology.

Knowledge of registrar related policies and implementation procedures. Helps define, troubleshoot and implement system and policy changes.

Key Responsibilities

60% - Supervise Client Service Operations

40% - Personnel Management

Department Overview

The Veterinary Medical Teaching Hospital (VMTH) is a unit that provides medical care for patients on a 24-hour basis. We support the teaching programs throughout the School of Veterinary Medicine which has a primary objective to train professional (veterinary) students, graduate clinical students (interns and residents), and graduate academic students; and to provide veterinary services to the public.

Want to be part of the most innovative veterinary team in the country? We are looking for a Client Services Supervisor to work alongside our world leading faculty clinicians and technicians, helping them teach the next generation of veterinarians while also serving the animals and pet owners of our community.

As part of the top ranked UC Davis Veterinary Medical Teaching Hospital team, our representatives are provided the following benefits:

PERSONAL LEAVE

Vacation - earn (3) three weeks per year!

14 paid Holidays annually

Sick Leave - eligible to earn up to 8 hours per month (no maximum)

COMPENSATION

Competitive pay

Shift Differentials

CE & Other BENEFITS

$650 Continuing Education annual allowance

40 hours Paid CE annually (pro-rated based on appointment %)

Wellness and on-site Employee Assistance Program

POSITION INFORMATION

Salary or Pay Range: $67,700/yr. - $120,500/yr.

Salary Frequency: Monthly

Salary Grade: Grade 21

UC Job Title: AMBUL CARE ADMSTN SUPV 1

UC Job Code: 004172

Number of Positions: 1

Appointment Type: Staff: Career

Percentage of Time: 100%

Shift (Work Schedule): Typically, Monday-Friday 10:00am-7:00pm; Hours will vary based upon operational needs.

Location: Davis, CA

Union Representation: 99 - Non-Represented (PPSM)

Benefits Eligible: Yes

This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

High quality and low-cost medical plans to choose from to fit your family's needs

UC pays for Dental and Vision insurance premiums for you and your family

Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave

Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement

Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement

Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement

Access to free professional development courses and learning opportunities for personal and professional growth

WorkLife and Wellness programs and resources

On-site Employee Assistance Program including access to free mental health services

Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage

Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles

Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

Standing - Occasional Up to 3 Hours

Walking - Occasional Up to 3 Hours

Sitting - Frequent 3 to 6 Hours

Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours

Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours

Bending/Stooping - Occasional Up to 3 Hours

Squatting/Kneeling - Occasional Up to 3 Hours

Twisting - Occasional Up to 3 Hours

Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours

Reaching overhead - Occasional Up to 3 Hours

Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

Sustained attention and concentration - Frequent 3 to 6 Hours

Complex problem solving/reasoning - Occasional Up to 3 Hours

Ability to organize & prioritize - Frequent 3 to 6 Hours

Communication skills - Frequent 3 to 6 Hours

Numerical skills - Frequent 3 to 6 Hours

Constant Interaction - Frequent 3 to 6 Hours

Customer/Patient Contact - Frequent 3 to 6 Hours

Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Employee is personally responsible for following health and safety guidelines/instructions.

Work in other related areas on an as needed basis.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks

#CA-SE



To apply, visit https://careerspub.universityofcalifornia.edu/psc/ucdavis/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=78695&PostingSeq=1&SiteId=7&languageCd=ENG&FOCUS=Applicant

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.





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