Pavilion PACU Patient Support Supervisor 1 - HUSC/Patient Navigators

UC Davis Health Informatics; Sacramento (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

UC Davis Health Informatics is seeking a Pavilion PACU Patient Support Supervisor to lead the HUSC team in providing efficient clerical support and exceptional customer service in a dynamic healthcare environment. This role involves supervising patient care services and ensuring smooth transitions in the perioperative setting, alongside maintaining high standards of care through effective leadership.

Benefits

High quality and low-cost medical plans

Paid Holidays

Paid Time Off/Vacation/Sick Time

Continuing Education allowance

Employee Assistance Program

Retirement benefit options

Qualifications

• Bachelor's Degree or equivalent experience required.
• Multiple years of experience as a hospital unit clerk or medical office coordinator.
• EMR Experience is necessary.

Responsibilities

• Supervise coordination of patient care services to promote efficient patient flow.
• Responsible for supervising the HUSC III employees ensuring excellent customer service.
• Lead and delegate tasks while maintaining performance standards.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Analytical skills

Education

Bachelor's Degree in related area

Tools

Eclipsys System

Job description

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The OR Pre-Op PACU/Children's Surgery Center is one unit within the Perioperative Services division that delivers and supports patient care for parents transitioning from all of the following areas: 24 Main Operating Rooms, 4 Operating Rooms and a Treatment Room in Children's Surgery Center, and all general anesthetic patients from ancillary procedure areas throughout the hospital, patients who become critically ill throughout the hospital and need a higher level of monitoring care than is currently available. Additionally, this position is responsible for supervising the HUSC III employees to provide and maintain efficient clerical support and oversight to ensure excellent customer services is provided to patients and families by the HUSC and Service Ambassador groups. This position supervises coordination of patient care services to promote efficient patient flow through the OR Pre-Op PACU. This position functions as a supervisor and as a working resource person in the PR Pre-Op PACU and Children's Surgery Center.

Apply By June 22, 2025 at 11:59 PM

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• American Heart Association (AHA) or American Red Cross Basic Life Support (BLS), or UC Davis Health CPR.
• Bachelor's Degree in related area and/or equivalent experience/training
• Multiple years of experience working as a hospital unit clerk and/or medical office coordinator.
• Customer service experience in a healthcare environment
• EMR Experience
• Proficiency in all the skills, knowledge and abilities of the HUSC III job description for the OR Pre-Op PACU/CUS.
• Knowledge of OR Pre-Op PACU computer data collection processes.
• Ability to establish and maintain effective interpersonal communication and relationships with coworkers.
• Demonstrates analytical skills to evaluate data processes, make decisions, provide recommendations, and develop justification to resolve issues that lead to a satisfactory conclusion.
• Strong problem-solving skills to independently define a problem and identify resources available to help resolve problems, create viable solutions and take action necessary to implement them.
• Decision making abilities skills to independently exercise delegated authority to take action and to recognize when it is appropriate to seek assistance from others when limits of delegated authority have been reached.
• Demonstrates excellent organizational skills to establish workload priorities to enable timely completion of responsibilities.
• Agility to work independently under high demands and pressure with minimal direction.
• Organizational skills to set priorities to meet goals and deadlines, develop plans for completing projects in an efficient and timely manner, and anticipate workload demands and plan accordingly.
• Exceptional interpersonal and communication skills. Ability to express assertively, clearly, and concisely both verbally and in writing.
• Ability to exercise discretion and diplomacy in dealing with others to ensure necessary information and cooperation form a variety of people.
• Demonstrates supervisory skills to effectively lead and delegate tasks, sets performance standards, direct supervised employees, and evaluates performance.
• Ability to handle or cope during stressful situations.
• Knowledge of conducting Quality Assurance monitors pertinent to assigned area and practice.
• Knowledge of emergent and routinely used equipment.
• Computer proficiency.
• Knowledge and experience with the Eclipsys System.
• Monitors and evaluates cost effectiveness of supplies ordered.
• The employee must be physically able to lift at least 25 pounds.
• Must see well enough to read charts and instructions.
• Must be able to use a computer well enough to follow basic programs to retrieve data and print out needed information.
• Hear and speak well enough to communicate with others directly and over the phone.
• Must be able to work with adaptability, flexibility, and maintain composure during stressful and/or adverse conditions.
  
  

Preferred Qualifications

• Bachelors degree in a related field.
• Recent Supervisory experience in a Union environment.
• Staff Scheduling
  
  

Key Responsibilities

• 55% - Leadership and Supervision
• 45% - Performance of HUSC III Duties
  
  

Department Overview

The Post Anesthesia Care Unit (PACU) has space for 63 beds or gurneys. The PACU is focused on the recovery of patients from anesthetic agents, airway management, pain control, sedation, and hemodynamic monitoring for post-surgical adult and pediatric patients as well as patients from other units such as radiology, GI lab, pulmonary lab, cardiac catheterization lab, and labor and delivery. The PACU may function as an overflow ICU when the ICUs are at capacity. There are two PACUs; Pavilion PACU (63 beds) and CSC PACU (18 beds).

Position Information

• Salary or Pay Range: $32.42 - $57.71
• Salary Frequency: Hourly
• Salary Grade: Grade 21
• UC Job Title: PAT SUPP SVC SUPV 1
• UC Job Code: 004191
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 06:00-14:30
• Location: Main Hospital (HSP001)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site
• This position is not eligible for H-1B visa sponsorship.
  
  

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family’s needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
  
  

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours
  
  

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours
  
  

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

The employee must be able to work long periods of time in a close environment with others. Must work flexible hours as needed which includes: days, evenings, nights, weekends, and holidays.

Special Requirements – Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
  
  

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Higher Education

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