Client Services Supervisor

Tallahassee Memorial HealthCare, Inc.; Tallahassee (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

Tallahassee Memorial HealthCare, Inc. is seeking a Client Service Supervisor to manage the Laboratory Services’ performance. The role involves overseeing processes, enhancing team capabilities, and ensuring effective communication within the team.

Candidates are required to have a high school diploma, three years of relevant experience, and a valid state driver's license. This position requires strong skills in problem-solving and communication, as well as experience in laboratory settings.

Qualifications

• Three years of job-related experience including phlebotomy and lead or supervisory experience.
• Valid state driver license with a minimum of two years of licensed driving experience.

Responsibilities

• Oversee the performance of the Laboratory Services’ Client Service team.
• Standardize processes for non-technical procedures in the laboratory.
• Identify and expand Client Services team capabilities.

Skills

Client Service management

Laboratory procedures oversight

Problem-solving

Communication

Education

High school diploma (or equivalent)

Job description

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

Qualifications

Required Education:

• High school diploma (or equivalent)

Required Experience:

• Three (3) years of job-related experience (including phlebotomy and lead or supervisory experience)

Required Certification/License/Registry:

• Valid state driver license
  • NOTE: Incumbent operates a Tallahassee Memorial HealthCare (TMH) vehicle and requires a valid state driver license with a minimum of two (2) years of licensed driving experience. Required to provide a seven (7)-year driving record from the Department of Motor Vehicles (DMV) prior to employment. Will have received no more than two (2) minor violations in the past three (3) years and zero (0) major violations in the past five (5) years.

Responsibilities

Your Role:

• Responsible for Laboratory Services’ Client Service team performance.
• Oversees and standardizes processes for all non-technical procedures in the laboratory.
• Reviews laboratory practices to identify and expand the Client Services team’s capabilities.
• Communicates directly with the Client Services team, ensuring cohesion and accountability for laboratory services provided to consumers.
• Designs and implements creative solutions for recruiting, onboarding, and retaining laboratory personnel.
• Ensures a safe environment for laboratory colleagues.

Reports To:

• Director/Lab Services

Supervises:

• Laboratory Assistant
• Phlebotomist
• Phlebotomist/Lead