Client Services Specialist/Senior Client Services Specialist

Aldrich; Lake Oswego (OR); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health Insurance Benefits

401(k) plan with company match

Paid Time Off including vacation and sick leave

Job summary

Aldrich is seeking a detail-oriented Client Services Specialist to join our team in Lake Oswego, Oregon. This pivotal role focuses on delivering exceptional client service and support while enhancing client experiences.

The ideal candidate will possess strong communication skills and a proactive problem-solving approach, and have a minimum of 3 years in a similar role. We offer a comprehensive benefits package and a hybrid work environment, expecting in-office presence at least 2 days per week.

Qualifications

• Minimum 3 years of experience in a similar role at a financial services firm.
• Strong Microsoft Office skills (Word, Excel, PowerPoint).
• Experience with alternative investments and SMAs.

Responsibilities

• Execute service and operations needs for Schwab brokerage accounts.
• Coordinate new client onboarding and complete custodial paperwork.
• Maintain client records in CRM and portfolio management software.

Skills

Strong communication skills

Problem-solving

Time management

Microsoft Office proficiency

Experience with RIA Custodians

Education

Bachelor’s degree in Finance, Business, or related field

Tools

Salentica Engage (CRM)

Tamarac (Portfolio Management)

Job description

Description

We are seeking a professional and detail-oriented Client Services Specialist or Senior Client Services Specialist to join our team. This client-facing role is responsible for delivering exceptional service and support to our clients, ensuring their needs are met with efficiency and professionalism. The ideal candidate will possess strong communication skills, a proactive approach to problem-solving, and the ability to build and maintain positive client relationships. This role is essential to enhancing the overall client experience and supporting the ongoing success of our organization.

Why Aldrich Wealth

Aldrich Wealth is an independent registered investment advisor (RIA) where talented professionals can build their careers in a collaborative, high-performing environment. We serve high-net-worth individuals and corporate retirement plans through a thoughtful, holistic approach to wealth management and fiduciary responsibility. We are proud to be recognized as a Best Place to Work in our Oregon and California regions. With approximately $7 billion in assets under management, we offer the strength and stability of an established firm along with the opportunity to contribute to its continued growth.

At Aldrich Wealth, we believe an exceptional client experience begins with an exceptional team. We are committed to fostering an environment where employees are supported in their professional growth, encouraged to contribute to continuous improvement, and valued for the expertise, professionalism, and care they bring to their work.

Check out more about Aldrich at https://wealthadvisors.com/.

You'll Get a Chance To

• Execute all service and operations needs for Schwab brokerage accounts including standard and complex new account opening, updating account features, and maintaining existing accounts.
• Coordinate new client onboarding including completion of custodial paperwork, delivery of ADV & related disclosures, and new client welcome procedures.
• Maintain client and account records in the Aldrich Wealth portfolio management, CRM, and Document management software.
• File client documents and records to the document management system.
• Responsible for client workflow actions including setting up and completing recurring actions as needed.
• Coordinate annual RMD calculation and distributions.
• Perform data exports and ad-hoc analysis utilizing spreadsheets and basic data queries/exports from portfolio management & CRM software.
• Adhere to existing processes and willingness to constructively troubleshoot and adjust them as needed.
• Participate in training new Client Services team members.

Requirements

What You Bring to the Team

Required:

• Minimum 3 years of experience in a similar role at a financial services firm.
• Strong Microsoft Office skills (Word, Excel, and PowerPoint).
• Experience working with RIA Custodians and utilizing a CRM.
• Broad knowledge of Investment Advisory practices, processes, and an understanding of wealth management.
• Skilled in time management and willingly sharing Team responsibilities; sharing workflow and projects as appropriate.

Preferred:

• Bachelor’s degree in Finance, Business, or related degree from an accredited college or university.
• Experience with Charles Schwab (Custodian), Salentica Engage (CRM), and Tamarac (Portfolio Management).
• Experience with alternative investments and SMAs.

How We'll Reward You

At Aldrich, we know a great client experience starts with an exceptional employee experience. Aldrich offers a comprehensive benefits package that includes:

• Health Insurance Benefits: medical, dental, vision, life, and disability insurance as well as health savings, flexible spending, and dependent care.
• Retirement Savings: 401(k) plan with 1.5% match and 5% discretionary profit sharing.
• Time Off: 4 weeks of vacation and sick leave in the form of a Paid Time-Off bank, 10 Paid Holidays including two floating holidays, 16 Hours of Volunteer Time, Paid Sabbaticals, and Paid Parental Leave.
• You may also be eligible to participate in a discretionary incentive compensation program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational goals.

This information is provided in compliance with applicable state equal pay and pay equity legislation. It is in the company’s good faith and reasonable estimate of the compensation range and benefits offered for this position. At Aldrich, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on facts and circumstances of each candidate. The compensation offered may vary based on factors including experience, skills, education, location, and other job-related reasons. Aldrich makes internal equity a consideration in all pay decisions.

A reasonable estimate of the current range for the non-exempt full‑time position is $36.05–$45.67 per hour (approx. $75,000–$95,000 annual salary). Salary offered will be based on years of relevant experience and the finalized job title.

For a full summary of our benefit offerings, check out Life at Aldrich here.

What You Should Know

This is a full-time position. Our standard office hours are Monday – Friday, 8 AM – 5 PM. This is a hybrid position where you must be in the office at least 2 days per week.

Candidates must be legally authorized to work in the United States without the need for employer sponsorship.

To Apply

Please submit your resume and cover letter (optional).

We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes.

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