Operations Supervisor - WARM

SMA Healthcare; Bunnell (FL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Tuition Reimbursement

Paid Personal Leave and Holidays

403b Retirement Plan (matches 1:1 for

3% to 6% matching on employer match

Job summary

SMA Healthcare in Florida seeks an Operations Supervisor to oversee direct service staff and ensure delivery of treatment services. The role involves supervising intake/discharge processing, monitoring client behaviors, and promoting adherence to treatment plans within a safe, therapeutic environment.

The ideal candidate will have a Bachelor's in a related field, two years ofexperience with target populations, and strong skills in supervision, reporting, and interagency collaboration.

Qualifications

• Bachelor's Degree in a related human services field with two years of experience serving target population; equivalent substitutions may apply.
• Knowledge of personnel and administrative policies, supervision principles.
• Knowledge of therapeutic techniques and psychotropic drugs.
• Familiarity with Baker Act and Marchman Act provisions.
• Ability to write clear, concise reports and provide written feedback to staff.
• Ability to enforce safety and operational procedures.

Responsibilities

• Supervises development and delivery of efficient operations to provide client treatment services.
• Provides regular training and coaching to promote professional development of staff.
• Writes program reports and documents progress for reviews and audits.
• Ensures compliance with local, state, and federal requirements for facility licensing.
• Participates in team meetings and program activities with partners and agencies.
• Oversees admission and discharge processes and orients clients to the facility.
• Manages basic life skills activities and documents client behavior changes.
• Develops staff schedules in line with regulatory standards.
• Controls and de-escalates aggressive clients using approved techniques.
• Communicates effectively with distressed clients to diffuse situations.
• Coordinates transportation operations as needed.
• Performs other related duties as assigned.

Skills

Supervision

Policy compliance

Documentation

Communication

De-escalation/Mandt System

Staff training

Team coordination

Safety procedures

Client management decisions

Education

Bachelor's Degree in Human Services

Job description

This is a responsible supervisory position providing and overseeing direct service work dealing with substance abuse and mental health clients. Work involves overseeing direct service staff who are responsible for processing intakes and discharges; monitoring and documenting client behaviors and activities; participating and assisting with educational, social, and recreational activities; providing a safe and therapeutic environment; interacting in a warm compassionate manner; de-escalating clients; and promoting client achievement of treatment plan goals and objectives. The Operations Supervisor serves as a model for the staff with regard to the use of SMA's continuum of therapeutic intervention. This includes participation in the de-escalation and restraint of clients when necessary. The Operations Supervisor may be responsible for the development and completion of the staff schedule and staff duty rosters, and for the development of new procedures to ensure the operational efficiency of the facility.

Top reasons to work for SMA Healthcare:

• Career growth and advancement potential
• Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance
• Tuition Reimbursement
• Paid Personal Leave and Paid Holidays
• 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution)

Essential Job Functions:

• Supervises development and delivery of efficient operations to allowfor the provision of client treatment services, ensuring daily compliancewith program procedures.
• Provides regular and consistent training and coaching to encourage theprofessional development of all assigned staff.
• Writes program reports; documents program progress; reviews reports andcase files; prepares reports for internal and external reviews and audits;provides information regarding problem resolution, program progress, staffdevelopment.
• Ensures compliance with local, state, and federal requirements toensure facility licensing; conducts facility inspections to ensure compliancewith facility safety procedures and guidelines.
• Participates in team meetings.
• Participates in program activities with other human servicesorganizations, facilities, committees, and government agencies, whenassigned.
• Supervises the process of admission and discharge of clients; orientsthe client to the facility; and where appropriate, explains rules, policiesand procedures.
• Supervises the conduct and participation in basic life skillsactivities.
• Completes all assigned documentation, including, but not limited to,progress notes and logs regarding client activities and behavior patterns,and notes all changes in all areas.
• Obtains required program information; inventories client valuables.
• Develops staff schedules, in accordance with regulatory standards.
• Controls verbally and/or physically abusive and aggressive clients byuse of trained and approved aggression control techniques.
• Communicates effectively with suicidal, mentally, emotionally, and/orpsychologically disturbed clients to diffuse potentially life-threateningsituations.
• Assists with transportation operations/coordination.
• Performs other related dutiesas assigned.

Qualification Requirements:

To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill, and/or ability required. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions.

Minimum Education and/or Experience:

Possession of aBachelor's Degree from an accredited university or college with a major in a related human services field and two (2) years of experience serving targetpopulation. An equivalent combination of education, training, and experiencemay be substituted for the degree requirement based on program guidelines.

Knowledge/Skills/and Abilities:

• Knowledge of personnel andadministrative policies and procedures, and principles of supervision.
• Knowledge of therapeutictechniques and psychotropic drugs.
• Knowledge of federal, state,and third party billing procedures and other revenue procedures.
• Knowledge of the mainprovisions of the Baker Act and Marchman Act.
• Ability to write clear andconcise reports.
• Ability to hold subordinatesaccountable for their performance through written feedback.
• Ability to operate standardoffice equipment.
• Ability to communicateeffectively, both orally and in writing, with other employees, program staff,clients, outside organizations, and others.
• Ability to de-escalateverbally and/or physically abusive and aggressive clients using the MandtSystem
• Ability to ensure the safetyand well-being of the client, other clients, and employees through theenforcement of established operational procedures.
• Ability to supervise and guidethe work of others in making client management decisions.

Necessary Special Requirements:

Possession of a valid Florida driver's license, acceptable drivingrecord, and proof of personal automobile insurance if required to drive anSMA vehicle and/or use a personal vehicle for SMA business. Complete State ofFlorida mandatory background screening prior to start of employment. Complete SMA required training during thefirst six (6) months of employment and updated if required.

Physical:

Mobility and ability to bend andreach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual andauditory acuity sufficient to evaluate, intervene, treat, and record clienthealth care needs. Fine motor skills for legible and accurate charting, dailycorrespondence and presentation, either manually or orally. Work enduranceability to work 8-12 hour shifts with a meal break, as possible. Routine8-12hour shifts. Hours and days off may vary. Extra hours may berequired. Work assignment locations may vary.

Application:

This class specification is intended to identify the class andillustrate the kinds of duties that may be assigned to its incumbents. It should not be interpreted as describingall of the duties whose performance may ever be required of such an employeeor be used to limit the nature and extent of assignments such individuals maybe given.