Client Services Specialist - Luxury Brand

Fourth Floor; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A luxury brand seeks a Client Services Specialist to support their NYC flagship. Key responsibilities include handling client inquiries, managing shipments, and assisting with office tasks. Ideal candidates will have 2-3 years of experience in corporate client services in the luxury sector, along with strong communication skills and proficiency in office software.

Qualifications

• 2-3 years experience in corporate client services in the luxury space.
• Able to lift 30lbs and navigate around the workspace.
• Strong verbal and written communication skills.

Responsibilities

• Answer inbound/outbound client inquiries and distribute messages accordingly.
• Track client data in the internal system.
• Handle client inquiries with empathy and professionalism.

Skills

Communication

Organization

Customer Service

Tools

Microsoft Excel

Microsoft Word

SAP

Job description

Our client, a luxury brand, is seeking a Client Services Specialist to help support their NYC Flagship.

PAY IS DOE.

Responsibilities:

• Answering of inbound /outbound client inquiries : taking messages and distributing it accordingly to guidelines provided.
• Tracking client data in the internal system.
• Handle client inquiries or issues with empathy, accuracy, and professionalism.
• Handling of inbound / outbound shipments : receiving, unpacking, packing up boxes and creating shipping labels.
• Assist with office errands, moving materials as needed.
• Write, edit emails, documents, and reports with attention to detail.

Qualifications:

• Minimum 2-3 years experience within corporate client services in the luxury space.
• Able to lift and carry items up to 30lbs, comfortable using stairs and moving throughout the workspace.
• Proficient with office software. Microsoft - excel, email and word, SAP preferred
• Motivated and articulate with strong verbal and written communication skills.
• Able to deliver clear, professional, engaging communication across varies channels, ensuring a high standard of representation for our services.
• Demonstrate efficiency in managing tasks and staying organized.
• Experience in customer service, administrative support or in hospitality related fields.

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