Client Services Specialist-Litigation experience REQUIRED

Shook, Hardy & Bacon L.L.P.; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Generous retirement plan

Paid time off

Job summary

A reputable law firm in the United States is seeking a Client Services Specialist to provide administrative support and serve as a liaison with client teams. The ideal candidate should have strong communication skills, experience in vendor management, and the ability to handle billing processes. This position offers a competitive salary along with a comprehensive benefits package including medical and retirement plans.

Qualifications

• Experience in legal or administrative roles preferred.
• Strong communication and documentation skills required.
• Ability to analyze and reconcile expenses.

Responsibilities

• Provide practice group administrative support.
• Serve as a point-of-contact to legal and client teams.
• Document and ensure compliance with client guidelines.
• Develop internal client-specific processes.
• Assist with vendor management and billing requirements.

Skills

Administrative support

Client service liaison

Database management

Vendor management

Problem-solving skills

Job description

Client Services Specialist-Litigation experience REQUIRED

Join to apply for the Client Services Specialist-Litigation experience REQUIRED role at Shook, Hardy & Bacon L.L.P.

The Client Services Specialist provides practice group administrative support and serves as a point-of-contact to legal and client teams to ensure compliance with firm and client billable/non-billable guidelines and expectations.

• Serves as subject matter expert and client service liaison to internal client teams by documenting, relaying, and ensuring compliance with client guidelines and matter management instructions.
• Develops, implements, communicates and updates internal client-specific processes, procedures, guidelines and practices to increase efficiencies and enhance client service.
• Develops and implements client/case-specific docketing and reporting processes & procedures with case team; may handle daily docketing including calendaring dates, creating new database records, preparing docket reports, and assisting on other docketing related tasks as necessary.
• Provides administrative support to practice group leaders by preparing and maintaining tracking reports and/or internal databases with information relating to business development, trials, expenses, budgets, personnel, or other data identified by practice group leaders.
• Assists with identifying, evaluating, and managing potential vendors, such as medical record collection vendors, court reporters, etc.
• Acts as liaison with litigation support vendors, specifically on customer service issues; ensures vendors have received and are adhering to CMOs.
• Develops and coordinates methods for processing third-party vendor expenses, including communication of vendor payment guidelines to timekeepers, professional staff, local counsel, experts, and other vendors.
• Analyzes and reconciles client-related vendor and timekeeper expense reimbursements including those associated with trials; provides information to Billing & Collections team to meet client-billing requirements (client matter numbers, contact info, budget information, etc.).
• May process vendor invoices (local counsel, expert witness third-party vendors, etc.) as needed.
• Designs and updates client case management systems; troubleshoots issues with the data; assists in development of reports; prepares and maintains system training manuals for new users.
• Generates database reports/documents using preset report formats, and coordinates updates and circulation to legal team and client at required intervals.
• May upload data and documents to client-owned databases.
• Modifies electronic data files to create files for specific database applications; links images and other digital files to database records.
• May assist on data collection projects.
• May assist timekeepers in billable and non-billable work overflow, such as organizing, tracking and providing materials for litigation activities, experts and attorneys.
• Serves as cross functional point of contact for special projects and/or training to support workflow in the department/practice group.
• Completes multi-step projects with minimal timekeeper or supervisory review, using department/practice group knowledge and problem solving skills.
• Keeps practice group and firm personnel abreast of current and potential problems, seeks advice as needed.
• As requested by supervisor, may engage in guiding and mentoring of staff to enhance performance and behavior.
• May participate in trial by assisting with trial site operations.
• May travel occasionally to conduct any required duties.

Benefits Statement

Shook, Hardy & Bacon provides a competitive salary and comprehensive salary and benefits package for professional staff which includes medical, dental, vision, disability and life insurance, retirement plan with a generous contribution plan, and paid time off.