Client Services Specialist - Insurance Support & Solutions

American Integrity Insurance Company; Tampa (FL); Vor Ort; USD 36.000 - 52.000; Vollzeit

Zusammenfassung

American Integrity Insurance is seeking a client-focused service professional to support agents and policyholders in our Tampa-area headquarters. This role emphasizes timely information, issue resolution, and high-quality customer service across text, chat, email, and phone channels.

Qualifications include an associate degree preferred, 2+ years in personal lines or contact center, and valid Florida licenses preferred. The team values integrity, commitment, and teamwork.

Qualifikationen

• Associate’s Degree preferred.
• Two years of personal lines experience, or contact center experience, or a combination of education and experience required.
• Florida licenses 20-44 (Personal Lines), 2-20 (General Lines), or 4-40 (Customer Service) preferred.
• Familiarity with various insurance policies preferred.

Aufgaben

• Respond to inquiries and questions from agents, customers and internal departments via text, chat, email, and phone.
• Provide agents and insured customers accurate information.
• Research and resolve issues.
• Answer calls professionally and expediently.
• Provide administrative, general office and clerical services as required.
• Process mail and all other correspondence
• Participate in projects/assignments that support policy services.
• Maintain a superior level of customer service provided to all clients.

Kenntnisse

Customer service

Communication skills

Problem solving

Teamwork

Attention to detail

Confidentiality

Ausbildung

Associate’s degree

Jobbeschreibung

American Integrity Insurance is seeking a client-focused service professional to support agents and policyholders in our Tampa-area headquarters. This role emphasizes timely information, issue resolution, and high-quality customer service across text, chat, email, and phone channels.

Qualifications include an associate degree preferred, 2+ years in personal lines or contact center, and valid Florida licenses preferred. The team values integrity, commitment, and teamwork.