Client Services Specialist I - Pittsburgh

Linqservices; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Generous medical, dental, and vision

401(k) with match

Paid time off

Sabbatical & holidays

Early incentive opportunities

Job summary

LINQ Services is hiring a Client Service Specialist I in Pittsburgh for a hybrid role requiring three in-person days weekly. Fluency in Spanish and/or French is preferred to enhance client interactions. You will handle email support, manage tickets, and work toward high customer satisfaction.

The role starts at an entry level with growth potential within a collaborative, client-focused team. Expect base and incentive-based pay with comprehensive benefits in a supportive environment.

Qualifications

• High school diploma or GED required.
• Reliable remote internet with minimum 20Mbps down/10Mbps up.
• Private work location free from major disruptions.
• Strong written and verbal communication skills.
• Excellent interpersonal abilities with clients.
• Problem-solving mindset and diplomacy under pressure.
• Detail-oriented with ability to handle multiple chats/tickets.
• Customer-centric attitude and professionalism.
• Able to pass a background check and flexible schedule.

Responsibilities

• Respond to client email support tickets including questions and status checks.
• Use multiple systems and tools to resolve tickets efficiently.
• Resolve tickets accurately and promptly including account actions.
• Prioritize tickets by urgency and impact on client experience.
• Escalate complex issues to senior agents when needed.
• Meet KPIs for tickets handled and response times.
• Build knowledge of vendor processes and platforms over time.
• Communicate with peers and supervisor via internal messaging.
• Perform other duties as assigned.

Skills

Customer service

Active listening

Interpersonal skills

Problem solving

Attention to detail

Communication skills

Flexibility

Education

High school diploma or GED

Tools

CRM software

Salesforce

Microsoft Office

Job description

Description

Join LINQ as a Client Service Specialist and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. This is a Hybrid position requiring three days a week in person in our Pittsburgh, PA offices. Candidates fluent (capable of conducting all job responsibilities) in Spanish and/or French will be given preference in the hiring process.

The Client Services Specialist I is the starting level for our team of client-focused specialists. This role serves as the first point of contact for our clients with email support cases. Client Services Specialists I serve our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving. As a Client Service Specialist I at LINQ Services, you will be at the forefront of building strong and lasting relationships with our valued clients through email ticket service. Your main responsibility will be to provide exceptional support and assistance, ensuring client satisfaction and loyalty. We are seeking a dedicated and proactive professional who is passionate about delivering outstanding service and understands the importance of client focused work.

Key Responsibilities:

• Respond to client e-mail support tickets such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.
• Use multiple online systems and support tools to effectively resolve tickets.
• Resolve assigned tickets accurately and in a timely manner.
• Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.
• Collaborate with colleagues and **escalate** appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.
• Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times
• Develop through experience and training courses a working knowledge of key processes and procedures of multiple vendor platforms.
• Utilize internal messaging systems to communicate and coordinate with peers and supervisor.
• Other duties as assigned.

Compensation

Hourly Wage: Base wage for this position is $18.27 to $20.19.

Additional Compensation: This position is eligible for pre-approved overtime and performance-based incentives. Incentives have potential payout of about $5,000, subject to performance of both individual and company.

LINQ Company Benefits:

• LINQ is proud to take care of its employees with a wide range of employee benefits including Generous medical, dental, and vision insurance benefits, Fully funded HRA with medical plan, optional dependent care FSA; Employer-paid Life/ADD insurance; Employer-paid Employee Assistance Program (EAP); 401(k) plan plus match and immediate vesting; PTO/Flexible time off, Sick leave; Paid parental leave, Paid medical leave for pregnancy and childbirth, Compassionate leave, Jury Duty leave, Voting leave; Unpaid FMLA leave, unpaid personal leave, and Military leave; 11 paid holidays per year; 3-week paid 5-year sabbatical; Pet Insurance option; 12 free Ubers rides per year; Catered in-office lunches…AND MORE! Canadian employees have different benefits eligibility and should discuss with a recruiter during the screening process.

Requirements

Required Qualifications-Candidates who do not meet these qualifications will not be considered:

• High school diploma, GED or equivalent
• Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up
• Dedicated private work location without significant background disruptions
• Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills with a focus on active listening.
• Strong interpersonal skills, with the ability to build rapport and trust with clients.
• Problem-solving mindset and the capacity to handle challenging situations with diplomacy.
• Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.
• Customer-centric attitude with a genuine passion for providing top-notch service.
• Ability to pass a criminal history background check
• Ability to work a Flexible work schedule

Preferred Qualifications

• Fluent (capable of conducting all job responsibilities) in Spanish and/or French
• Proficiency in using CRM software
• One year of customer service experience.
• Prior experience with Salesforce.
• Understanding of cellular services and markets.
• Basic knowledge of mobile devices set-up, usage and backup functions