Client Services Specialist — Growth & Admin Support

Franklin Financial CPAs; Louisville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Casual work environment

Team that enjoys working together

Job summary

Franklin Financial CPAs is seeking a friendly Client Services Coordinator to be the welcoming face of our Louisville office. You’ll greet clients, handle calls and emails, manage appointments, and help CPAs stay on track.

You’ll keep documents organized, scanned, and routed, while assisting with admin tasks and client follow-ups. If you enjoy a busy environment and take pride in a smooth-running office, this role is for you.

Qualifications

• Strong communication skills and a client-first attitude.
• Solid organization skills and comfort juggling multiple tasks.
• Office experience (prefer accounting or tax exposure, but not required).

Responsibilities

• Welcome clients and manage calls, emails, and appointments
• Keep documents organized, scanned, and routed correctly
• Support CPAs with admin tasks and client follow-ups
• Maintain a tidy, professional, and positive office atmosphere

Skills

Strong communication

Client‑first attitude

Organizational skills

Multitasking

Job description

Franklin Financial CPAs is seeking a friendly Client Services Coordinator to be the welcoming face of our Louisville office. You’ll greet clients, handle calls and emails, manage appointments, and help CPAs stay on track.

You’ll keep documents organized, scanned, and routed, while assisting with admin tasks and client follow-ups. If you enjoy a busy environment and take pride in a smooth-running office, this role is for you.