Client Services Specialist for the Division of Tenant & Owner Resources

NYC Department of Housing Preservation & Development; New York (NY); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking organization as a Client Services Specialist, where you will play a vital role in enhancing tenant and stakeholder experiences. This position focuses on delivering exceptional customer service, managing client accounts, and ensuring compliance with federal regulations. You will engage with clients through various channels, assist with community outreach, and handle administrative tasks. This role offers an exciting opportunity to contribute to the community while developing your skills in a dynamic environment. If you are passionate about making a difference, this is the perfect opportunity for you.

Qualifications

• High school diploma or equivalent with three years of relevant experience.
• Equivalent education and experience may also be considered.

Responsibilities

• Answer client inquiries via phone, email, and in person.
• Review and update client subsidy program accounts.
• Assist with community outreach and tenant activities.

Skills

Excellent communication skills

Call center experience

Active listening

Troubleshooting skills

Organizational skills

Time management skills

Education

High school diploma or equivalent

Three years of relevant community work experience

Job description

Client Services Specialist for the Division of Tenant & Owner Resources

Join to apply for the Client Services Specialist for the Division of Tenant & Owner Resources role at NYC Department of Housing Preservation & Development.

This position involves providing customer service to tenants and stakeholders, reviewing client accounts, assisting with outreach, and ensuring compliance with federal regulations.

Key Responsibilities

• Answer client inquiries via phone, email, and in person, providing accurate information
• Review and update client subsidy program accounts
• Prepare correspondence and track responses
• Assist with community outreach and tenant activities
• Perform administrative duties, including record-keeping and data entry
• Document case files and maintain electronic records
• Participate in mandatory training sessions

Preferred Skills

• Excellent communication skills (oral and written)
• Call center experience is a plus
• Active listening and troubleshooting skills
• Ability to work in a fast-paced environment
• Strong organizational and time management skills

Minimum Qualifications

• High school diploma or equivalent and three years of relevant community work experience; or
• Equivalent education and experience

Additional Information

City residency may be required within 90 days of appointment. The City of New York is an equal opportunity employer committed to diversity and inclusion.