Client Services Specialist - E-commerce Fulfillment

Radial; Kentucky; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

HSA funding

401K matching

Paid time off

Educational assistance

Fertility & adoption benefits

Career advancement

Job summary

Radial is seeking a Client Service Representative to serve as the primary liaison for assigned client groups, handling day-to-day communications related to fulfillment and operations. You will interact with clients and site leadership daily via email, phone, text, and chat to resolve inquiries and escalate issues when needed.

The role requires experience in a warehouse environment, strong interpersonal skills, and proficiency with WMS and Microsoft Office.

Qualifications

• Strong communication and collaboration skills for cross-functional interactions.
• Experience with WMS, reporting and troubleshooting processes.
• Familiarity with SOPs and process adherence.

Responsibilities

• Serve as single point of contact for Radial clients on fulfillment needs.
• Assist customers via phone, email, chat, and text with issue resolution.
• Escalate and resolve operational and systemic issues promptly.
• Track, report and communicate policy impacts to site leadership.
• Support floor operations and maintain up-to-date customer knowledge.

Skills

Interpersonal communication

Problem solving

Attention to detail

Written and verbal communication

Microsoft Office Suite

Education

High School diploma or equivalent

Tools

Warehouse Management System (WMS)

Job description

Radial is seeking a Client Service Representative to serve as the primary liaison for assigned client groups, handling day-to-day communications related to fulfillment and operations. You will interact with clients and site leadership daily via email, phone, text, and chat to resolve inquiries and escalate issues when needed.

The role requires experience in a warehouse environment, strong interpersonal skills, and proficiency with WMS and Microsoft Office.