Client Services Specialist

Konsus, Inc. (Superside); United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in remote services is seeking a Client Services Expert to enhance customer satisfaction and support. The role requires strong communication skills, a client-focused mindset, and the ability to meet performance metrics in a dynamic environment.

Qualifications

• Advanced English fluency required.
• Experience in customer support roles is a plus.
• Client-focused with strong relationship-building skills.

Responsibilities

• Assist with inbound and outbound customer communications.
• Achieve and maintain departmental key performance indicators.
• Engage in continuous improvement initiatives.

Skills

Communication

Customer Service

Listening Skills

Education

High School Degree

Job description

A company is looking for a Client Services Expert to support both internal and external customers in a remote setting.

Key Responsibilities

• Assist with inbound and outbound communications to ensure excellent customer service
• Achieve and maintain service level agreements and departmental key performance indicators
• Engage in continuous improvement initiatives and adapt to changes in a fast-paced environment

Required Qualifications

• Advanced English fluency
• High school degree
• Experience in service and customer support roles is a plus
• Client-focused and service-oriented with strong relationship-building skills
• Good listening skills with the ability to understand others' perspectives