Client Services Specialist

Child Care Associates; Hurst (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Child Care Associates is seeking a Client Services Specialist to work directly with families, determine eligibility for child care assistance, and process enrollments. You will calculate PSOC, educate parents on requirements, and maintain TX3C records, while addressing inquiries and improving the customer experience.

The role requires strong communication skills, a background in CCS or related fields, and the ability to interact effectively with diverse stakeholders.

Qualifications

• Bachelor's degree or HS diploma with 3+ years CCS experience.
• At least 1 year of full-time experience in child development, CCS, or related.
• Excellent verbal and written communication; ability to interact with all stakeholders.

Responsibilities

• Interact with families to determine eligibility for child care assistance.
• Conduct parent interviews and process enrollment and service authorizations.
• Educate parents on program requirements and rights/responsibilities.
• Calculate parent share of cost (PSOC) and maintain accurate TX3C records.
• Authorize and terminate child care services as needed.
• Respond to inquiries and resolve complaints; identify service gaps for improvement.
• Participate in training to ensure quality service delivery.

Skills

Verbal communication

Written communication

Customer service

Stakeholder interaction

Attention to detail

Education

Bachelor's degree

High School Diploma/Equivalent with 3 years CCS

Tools

TX3C system

Job description

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Our EEO Policy

Child Care Associates is an equal opportunity employer who offers equal employment opportunities without regard to race, color, religion, sex, national origin, age, pregnancy, mental or physical disability, political affiliation, beliefs, protected veteran status in accordance with applicable federal laws, or any other protected class.

FT/PT Status: Full Time

Position Overview

The Client Services Specialist works directly with families to determine eligibility for child care assistance, conduct parent interviews, and process enrollment and service authorizations. This role calculates parent share of cost (PSOC), maintains accurate records in the TX3C system, educates parents on program requirements, and responds to inquiries or complaints. The position also reviews client data to identify service gaps, supports continuous improvement of the customer experience, and participates in ongoing training to ensure quality service delivery.

• Conduct parent interviews via phone, in-person, or other virtual platforms.
• Determine eligibility and process enrollment for child care services.
• Counsel parents on selecting quality child care providers.
• Access and calculate parent share of cost (PSOC).
• Authorize and terminate child care services.
• Maintain accurate computer and paper records using TX3C system.
• Educate parents on their rights and responsibilities.
• Respond to inquiries, complaints, and provide resolution support.
• Analyze client data to identify service gaps and improve customer experience.
• Participate in training and development programs to enhance service delivery.
• Other related duties as assigned.
• Bachelor's degree from an accredited institution OR High School Diploma/Equivalent with at least (3) years of experience in a CCS support position.
• At least one (1) year of full-time experience in child development, child care programs, customer service or social work.
• Must possess excellent verbal and written communication skills and the ability to communicate and interact effectively with all stakeholders.
• Must be legally authorized to work in US/TX.
• Position subject to successful completion of background checks.

Physical Requirements

• Must be able to frequently walk, sit, and stand for extended periods.
• Requires repetitive use of hands, as well as frequent reaching and turning.
• Ability to lift and carry up to 75 pounds.
• Vision requirements include close vision, distance vision, and the ability to adjust focus.
• Must be physically capable of twisting, turning, kneeling, bending, and stooping