Client Services Specialist

Market Value Inc.; Hoboken (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

Market Value Inc. in Hoboken, NJ, is seeking a Client Services Specialist to assist prospective and existing clients with understanding products, enrollment options, and service plans. You will guide consultations, explain features, and help customers compare options for a smooth enrollment experience.

You will maintain organized client records and work in a professional, welcoming environment while supporting sales-related objectives.

Qualifications

• Bachelor's degree or 1–2 years in client services or related field.
• Excellent verbal and written communication.
• Ability to explain products and enrollment procedures clearly.

Responsibilities

• Meet with prospective clients to discuss interests and service needs.
• Explain product options, pricing, and enrollment requirements.
• Assist clients in comparing service selections and packages.
• Conduct product/service presentations when appropriate.
• Guide clients through purchasing, registration, or enrollment steps.
• Maintain organized records of client interactions and outcomes.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Client-focused

Education

Bachelor's degree

Job description

Hoboken, United States

Job Description

We are seeking a professional and personable Client Services Specialist to assist prospective and existing clients with understanding available products, service options, and enrollment opportunities. This position involves direct client interaction, providing accurate information, and supporting individuals as they evaluate and select services that align with their needs.

The Client Services Specialist will serve as a knowledgeable resource during client consultations, helping explain service features, clarify purchasing requirements, and facilitate a smooth transition from initial interest to completed enrollment. The ideal candidate is attentive, organized, and comfortable combining relationship-building with customer-facing sales responsibilities.

Key Responsibilities

• Meet with prospective clients to discuss their interests and service requirements.
• Introduce available products, service plans, and current offerings.
• Ask relevant questions to identify client preferences and purchasing priorities.
• Explain service features, included benefits, and available package options.
• Provide clear information regarding pricing, promotional terms, and enrollment requirements.
• Assist clients with comparing service selections and identifying suitable options.
• Conduct individual product or service presentations when appropriate.
• Answer questions about service availability, eligibility, and applicable procedures.
• Guide interested clients through purchasing, registration, or enrollment steps.
• Review client information and verify the accuracy of required documentation.
• Assist with completing routine forms and service-related records.
• Provide clients with relevant information about next steps following enrollment.
• Maintain organized records of client interactions, preferences, and completed activities.
• Identify clients who may benefit from additional product or service information.
• Communicate updated offerings and promotional opportunities to interested clients.
• Support a professional and welcoming environment during client interactions.
• Coordinate with colleagues to obtain accurate information for client requests.
• Share common client questions and service preferences with appropriate team members.
• Maintain familiarity with current service options, company procedures, and promotional guidelines.
• Follow established standards for client communication, documentation, and sales-related activities.

Requirements

• Bachelor's degree or 1–2 years of experience in client services, sales, customer relations, hospitality, or a related field.
• Strong verbal communication and interpersonal skills.
• Professional and approachable communication style.
• Ability to establish rapport and understand individual client needs.
• Comfortable presenting products, services, and available packages.
• Strong listening skills and ability to explain information clearly.
• Good organizational skills and attention to detail.
• Ability to handle client information accurately and professionally.
• Comfortable discussing pricing, enrollment procedures, and service requirements.
• Dependable and attentive to assigned responsibilities.
• Willingness to learn new products, service offerings, and internal procedures.
• Ability to work independently and collaborate effectively with colleagues.
• Comfortable supporting client acquisition and sales-related objectives.
• Previous experience in client-facing sales or service environments is helpful but not required.
• Structured onboarding and service-specific training.
• Supportive and collaborative team environment.
• Hands-on experience with client engagement and service presentations.
• Exposure to a variety of products, services, and client needs.
• Established resources and materials to support daily responsibilities.
• Regular team activities and employee recognition initiatives.
• Professional environment focused on client relationships and service quality.