Client Services Specialist

Pallet Services Inc.; Buffalo (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Pallet Services Inc. is seeking a proactive Customer Support Specialist to join our Buffalo, NY team. You will interface with customers, provide product information, and relay issues to internal teams to ensure timely resolution.

This role requires strong data entry, excellent communication, and the ability to manage multiple tasks in a fast-paced environment. You will support scheduling, sales materials, and order processing to help drive growth.

Qualifications

• Understanding of sales processes and ability to support sales strategies.
• Proficiency with data entry and basic computer systems.
• Familiarity with the pallet industry is preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills to manage multiple tasks and customer data.
• Ability to work independently and with a team in a fast-paced environment.
• Attention to detail in data entry and customer communications.
• Proactive problem-solving and anticipation of needs.
• Customer-focused mindset with commitment to service.
• Willingness to learn new technologies quickly.

Responsibilities

• Serve as a point of contact for customer inquiries and relay product challenges to internal teams.
• Assist the sales manager with scheduling meetings, preparing sales materials, and maintaining customer records.
• Submit orders to production for processing.
• Prepare sales reports and related documentation to support the sales team.
• Collaborate with internal departments to ensure smooth operations.

Skills

Sales processes

Data entry

Pallet Industry knowledge

Communication skills

Organizational skills

Independent & team work

Attention to detail

Problem solving

Customer focus

Adaptability

Tools

Mill Manager

Pallet Tracker

Job description

Pallet Services Inc. is seeking a proactive, driven, and organized individual who is also technologically adept to take on the role of a Customer Support Specialist.

Main Responsibilities Include, but Are Not Limited To:

• Acting as a point of contact for customer inquiries, delivering product information, and relaying product challenges to internal teams.
• Assisting the sales manager and representatives with various tasks, such as scheduling meetings, preparing sales materials, and maintaining customer records.
• Submitting orders to production for processing.
• Preparing sales reports and other documentation as necessary to support the sales team.
• Collaborating with all internal departments.

Key Skills Required:

• A solid understanding of sales processes and the capacity to support sales strategies.
• Proficiency in computer systems, including data entry; prior experience with Mill Manager/Pallet Tracker is highly desirable.
• Knowledge of pallet industry highly preferred
• Excellent written and verbal communication skills for effective interaction with customers and colleagues.
• Strong organizational skills to manage multiple tasks, data, and customer information efficiently.
• The ability to work independently and as part of a team, demonstrating flexibility and adaptability in a fast-paced environment.
• Attention to detail to ensure accuracy in all aspects of the role, from data entry to customer communications.
• A proactive approach to problem-solving, with the ability to anticipate needs and identify potential challenges before they arise.
• A customer-focused mindset, with a commitment to delivering exceptional service and fostering positive relationships.
• The capacity to learn quickly and adapt to new technologies and processes as required.

This position offers an exciting opportunity to be an integral part of a dynamic sales team, contributing to the overall success and growth of the company.

M-F 7am-3:30pm