Client Services & Sales Support Specialist

GFL Environmental Inc.; Byron Township (MI); On-site; USD 34,000 - 50,000; Full time

Job summary

GFL Environmental Inc. is seeking a Customer Service Representative to support selling and promoting solid waste services by outbound and inbound calls, assisting outside sales with appointments, tracking customers, and providing quotations.

Responsibilities include delivering professional service via phone/email, updating records, handling refunds, processing payments, and coordinating with sales to resolve issues promptly.

Qualifications

• Experience in customer service environments.
• Strong written and verbal communication.
• Proficient with Microsoft Outlook, Word and Excel.

Responsibilities

• Provide excellent customer service via in person, telephone, email, or via the web.
• Answer incoming and make outgoing customer calls.
• Enter new subscriptions and run credit checks.
• Process payments by phone and online.
• Maintain and file new account records.
• Coordinate with sales and operations to resolve issues.

Skills

Customer service

Communication

Data entry

MS Outlook

MS Word

MS Excel

Problem solving

Tools

Tower system

Payment processing systems

Internet payments

Job description

GFL Environmental Inc. is seeking a Customer Service Representative to support selling and promoting solid waste services by outbound and inbound calls, assisting outside sales with appointments, tracking customers, and providing quotations.

Responsibilities include delivering professional service via phone/email, updating records, handling refunds, processing payments, and coordinating with sales to resolve issues promptly.