Client Services Representative Multiple Schedules Available

VIA Health Partners; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Paid Time Off

Mileage reimbursement

403b with matching

CHPN support

Orientation program

Leadership mentorship

Veteran care programs

Job summary

VIA Health Partners in Charlotte, NC is seeking an administrative staff member to handle incoming calls and assist visitors while delivering office support for the department.

The role requires a high school diploma, at least two years in an office setting (healthcare preferred), MS Office and typing skills; two schedules are available Tuesday-Saturday 8:30am-5pm or Wednesday-Saturday 8:30am-5pm.

Qualifications

• High School diploma or GED.
• Minimum of 2 years related experience working in an office environment, preferably in a Health Care facility. Working knowledge of Hospice concept of care required.
• Proficiency in Microsoft Office preferred, typing proficiency required.

Responsibilities

• Receives all incoming telephone calls and assists visitors.
• Provides light administrative support to Leadership or other departments.
• Maintains phone pool calendar and coordinates staffing.
• Performs related duties to maintain VIA Health Partners' professional reputation.

Skills

MS Office proficiency

Typing proficiency

Telephone etiquette

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Job Details: Job Location: Learning Resource Center - Charlotte, NC 28226, Position Type: Full Time, Education Level: High School, Travel Percentage: None, Job Shift: Day, Job Category: Admin - Clerical, VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly, we are proud to be a community-based, not-for-profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity. We are a people-first organization whose funds go to serve our mission.

Due to our significant growth, we are looking for amazing new staff who share these same values.

We provide excellent benefits including:

• Medical, Vision, and Dental plans through BCBS
• 28 days of Paid Time Off
• Excellent mileage reimbursement rate
• 403b Retirement plan with matching
• Focused programs honoring Veteran patients
• Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)
• Best Orientation and Onboarding program you’ve experienced
• Seasoned Hospice leaders guiding your career growth

There are two schedules available, Tuesday-Saturday 8:30am-5pm or Wednesday-Saturday 8:30am-5pm

Summary

Supports the work of VIA Health Partners. Responsible for receiving all incoming telephone calls and assisting visitors while providing administrative services for the department or others who may need assistance.

Essential Functions

• Assumes responsibility for all incoming telephone calls to the organization
  • Answers telephone calls, transferring calls & sending pages to appropriate staff, routing messages to staff, etc.
  • Meets and greets all visitors.
• Provides light administrative support to Leadership or other departments
• Maintains phone pool calendar
  • Conducts quarterly phone pool support meetings, if applicable.
  • Conducts training for new phone back-up staff.
• Assumes responsibility for related duties as required or assigned
  • Ensures that VIA Health Partner's professional reputation is maintained and projected.
  • Assumes responsibility for professional development. Incorporates new information and methods into practice.
• May perform other duties as required.

Qualifications

• High School diploma or GED.
• Minimum of 2 years related experience working in an office environment, preferably in a Health Care facility. Working knowledge of Hospice concept of care required.
• Proficiency in Microsoft Office preferred, typing proficiency required.