Client Services Representative - General Surgery

AtlantiCare; Egg Harbor Township (NJ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Retirement plans

Job summary

AtlantiCare is seeking a Client Services Representative to support front-desk operations across hospital and ambulatory settings. You will schedule patient appointments, collect insurance data, enter client information into the system, and share accurate financial information with patients.

This role emphasizes quality customer service and cooperation within a team. Ideal candidates have a high school diploma and 1-3 years of office experience, preferably in healthcare, with familiarity in

Qualifications

• High school diploma or equivalent required.
• 1-3 years office experience required, preferably in a medical setting.
• Minimum 1 year insurance related experience; ICD-10 coding experience preferred.
• Knowledge of medical terminology preferred.
• Proficiency with Clinical Applications; training provided as needed.

Responsibilities

• Greet and assist patients at the front desk and direct them as needed.
• Schedule patient appointments in a timely and organized manner.
• Enter client information into electronic health records accurately.
• Provide accurate financial information to clients and handle insurance questions.

Skills

Office experience

Medical terminology knowledge

Customer service

Education

High school diploma or equivalent

Tools

Clinical Applications

ICD-10 coding

Job description

Job Description

ATLANTICARE _____________________________________________ROLE DESCRIPTION POSITION SUMMARY The Client Services Representative provides office support at the front desk within the Hospital, Ambulatory or setting. The Representative also ensures the timely and organized scheduling of patient appointments, patient insurance information, enters client information into the computer, and provides accurate financial information to clients. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.

Qualifications

• Education: High school diploma or equivalent required.
• License/Certification:
• Experience: 1-3 years office experience required, preferably in a medical setting.
• Minimum 1 year insurance, 4 and ICD-10 coding experience preferred.
• Knowledge of medical terminology preferred.
• Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.

Performance Expectations

Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

Environment

Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. Periodic traveling to other department locations is expected. The essential functions for this position are listed on the Assessment and Evaluation Tool.

Reporting Relationship

This position reports to the Department Director, Manager or Nursing Leadership in other departments within the organization. The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Benefit Offerings

AtlantiCare offers eligible Full-time and Part-time team members the ability to participate in Medical, Dental, Vision, 401(k)/403(b), Life Insurance, Disability and other supplemental benefit programs.

About Us

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.

AtlantiCare is an Equal Opportunity Employer