Client Services Representative - Carrier

Gallagher Bassett; Rolling Meadows (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

Gallagher Bassett is looking for a Client Services Representative - Carrier to support Account Managers with administrative tasks, including responding to client inquiries, preparing renewals, and evaluating proposals. This role requires a collaborative spirit and dedication to providing excellent service in the insurance industry.

Benefits

Medical/dental/vision plans

401(K) and Roth options

Educational expense reimbursement

Paid parental leave

Flexible work hours

Qualifications

• 1+ years of related experience preferred.
• Understanding of the insurance brokerage business.
• Behaviors include effective communication and collaboration.

Responsibilities

• Assist Account Managers with servicing designated clients.
• Handle day-to-day client inquiries and prepare renewals.
• Evaluate proposals and assist in preparing RFP responses.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma/GED

Job description

Client Services Representative - Carrier

Join to apply for the Client Services Representative - Carrier role at Gallagher Bassett

Client Services Representative - Carrier

15 hours ago Be among the first 25 applicants

Join to apply for the Client Services Representative - Carrier role at Gallagher Bassett

Direct message the job poster from Gallagher Bassett

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

This role supports Account Managers, Executives, and Producers by assisting with marketing, claims, administration, and sales for a group of less complex client accounts. The position involves handling day-to-day service tasks such as responding to client inquiries, preparing renewals, evaluating proposals, and assisting with RFPs. While the role is primarily administrative, it may also include guiding junior support staff and interacting with carriers and mid- to lower-level client contacts.

How You'll Make An Impact

• Assists Account Manager, Account Executives, Producers, Brokers in servicing designated group of clients or book of business as it relates to marketing, claims, administration, and sales.
• Typically assigned to accounts having less complex needs with no renewal goals associated with assigned accounts.
• Under direction of more senior staff, provides administrative support to an assigned group of clients. Resolves customer service inquiries that require research and interactions with carriers or agents.
• Generally requires assistance when resolving more complex problems.
• Day-to-day client contacts are generally mid- or lower-level client staff and contact with clients.
• Responds to client questions and maintains a log of conversations. Markets new and renewal accounts according to company procedures.
• Evaluates all proposals to include in spreadsheets.
• Prepares renewals and client information presentations and assists in preparing RFP responses.
• May provide guidance and direction to Customer Service Reps or administrative support.
  
  

About You

Required: High School Diploma/GED and 1+ years of related experience.

Preferred: Appropriate license

Behaviors: Understanding of the insurance brokerage business and customer service processes/tasks

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
  
  

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...
  
  

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

Referrals increase your chances of interviewing at Gallagher Bassett by 2x

Get notified about new Client Services Representative jobs in Rolling Meadows, IL.

Client Services Representative - Overnight

Itasca, IL $59,000.00-$62,000.00 1 day ago

Client Service Representative - Private Client Services

Customer Success and Operations Associate

West Chicago, IL $48,000.00-$53,000.00 20 hours ago

Arlington Heights, IL $15.00-$18.00 1 week ago

Barrington, IL $33,280.00-$85,000.00 1 week ago

Customer Service Associate - 7am - 3:30pm

Client Service Representative - Employee Health & Benefits (Entry Level)

Itasca, IL $59,000.00-$62,000.00 2 weeks ago

Chicago, IL $70,000.00-$90,000.00 3 weeks ago

Client Service Associate - Wealth Management

Mount Prospect, IL $15.00-$23.00 3 months ago

Oak Brook, IL $33,280.00-$85,000.00 1 week ago

Elk Grove Village, IL $21.00-$23.00 6 days ago

client Services Representative Trainee (FT)

Chicago, IL $70,000.00-$75,000.00 1 week ago

Greater Chicago Area $127,000.00-$170,000.00 1 week ago

Benefits Client Services Representative I

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.