Client Services Representative

Animal Friends of the Valleys; Wildomar (CA); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403B Retirement Savings

Job summary

Animal Friends of the Valleys in Wildomar, CA, is hiring a Client Services Representative to maintain files, update animal records, process adoptions, assist with licensing and intakes, and explain fee collections to dog owners. The role requires independent work, multitasking, and strong administrative skills in a high-volume environment.

Compensation includes an hourly wage of $17.00, with benefits such as medical, dental, vision, life insurance, a 403B plan, and employee discounts.

Qualifications

• Clerical, receptionist and administrative experience, particularly with high volume call environments.
• Ability to multi-task, prioritize, and take rapid, accurate notes and enter into database during high call volume.

Responsibilities

• Maintains neat and organized files related to animal information and outcomes.
• Updates animal profiles and memos routinely and accurately to provide the best possible information for accurate files.
• Process adoptions and help animals find their forever homes.
• Assist with animal licensing.
• Assist with animal intakes.
• Explains to dog owners how fees will be collected.

Job description

Position:Client Services Representative

Location: Wildomar, CA

Job Id:225

# of Openings:3

Who we’re looking for:

Client Services Representative

Who we are:

Animal Friends of the Valleys (AFV) is the leading animal shelter for the cities of Temecula, Murrieta, Lake Elsinore, Menifee, Canyon Lake and Wildomar, and small parts of Riverside County. We are a 501(c)(3) non-profit providing top-quality animal welfare and animal control services for our client cities. If you are looking for a way to make a difference and not just a job, AFV is exactly what you’re looking for!

What you will be doing:

• Maintains neat and organized files related to animal information and outcomes
• Updates animal profiles and memos routinely and accurately to provide the best possible information for accurate files
• Process adoptions and help animals find their forever homes
• Assist with animal licensing
• Assist with animal intakes
• Explains to dog owners how fees will be collected

What you’ll need:

• Ability to work independently and prioritize and complete admin and data entry during slower call volume periods
• Ability to multi-task, prioritize, and take rapid, accurate notes and enter into database, particularly during periods of high call volume
• Clerical, receptionist and administrative experience, particularly with high volume call environments
• Ability to independently decide on proper actions in complex citations and collections issues
• Ability to deescalate difficult conversations and resolve complaints
• Bilingual (Spanish) preferred, but not required

What can we offer you?

- $17.00 per hour

- Training courses and continuing education
- Medical, Dental, Vision, Life, insurance benefits available.
- Colonial Voluntary Insurance
- 403B Retirement Savings (Think 401K for non-profits.)
- Extensive Employee Discount Program to help you save money on a wide variety of products and services.
- Employee Assistance Program to help you through life’s challenges, including counseling and coaching services; assistance with legal, financial and career questions; and so much more!