Client Services Representative

CFO Trane U.S. Inc.-CFO; Tempe (AZ); On-site; USD 57,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Job summary

Trane Technologies in Tempe, AZ is seeking a Client Service Representative to deliver exceptional service, handle service agreement renewals, quotations, and follow up on leads across our growing service portfolio.

The role combines account management and field sales at client sites; it requires strong communication, problem solving, and financial acumen, with day-one health benefits and a competitive compensation package.

Qualifications

• Certificate/degree from college or technical school with two (2) years related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Strong customer orientation towards focus, service, and relationship building.
• Excellent communication in person, by phone, and in writing.
• Ability to work extended hours on occasions when required.
• Proficient with telephone, voicemail, computer and office equipment.

Responsibilities

• Responsible for customer satisfaction, retention, and growth for assigned portfolio.
• Delivers growth by prospecting other non-agreement customers and managing leads.
• Responsible for T&M and Quoted Job pull-through opportunities with the estimating team.
• Drives the account management process including account profiles and visits.

Skills

Customer orientation

Communication skills

Problem solving

Detail oriented

Flexible hours

Education

Certificate/degree

HS Diploma/GED

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

The Client Service Representative delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotations and following up on submitted leads. This role is important to meeting the financial and business goals for the Region’s service business. Reporting to the Service Leader, this role sits on the operations team and partners closely with the sales team. Responsible for contract renewal, scope expansion, improving customer satisfaction, and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes sales work at client’s facilities. Duties include making sales or obtaining orders or contracts for services.

What you will do:

Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and house accounts, including the identification and execution of additional service opportunities

Delivers growth by prospecting other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, equipment and connectivity reports along with new lead management.

Responsible for T&M and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.

Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.

Identifies and communicates issues, business goals and objectives on all assigned accounts.

Responsible for responding within 24 hours to all customer inquiries and concerns.

Responsible for reviewing the financial performance of all assigned accounts monthly and providing a correction plan for poor performing service agreements to include AR follow up.

Responsible for meeting department growth plans by selling and expanding customer base.

Responsible for customer assurance regarding equipment up-time and reliability.

Assists in creating standard work / cadence for meeting customer needs.

Assists Account Managers with strategic customers assigned.

Ensure customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.

Other duties as assigned.

What you will bring:

Certificate/degree from college or technical school with two (2) years related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.

Competencies: strong customer orientation towards focus, service, and relationship building, problem solving and critical thinking particularly under situational pressure, self-starting and initiative, financial acumen, collaboration and teamwork, adaptability and agility, results orientation.

Must be able to communicate effectively in person, by phone, and through written communication.

Must be proficient with the use of the telephone and voicemail, the computer, and other office equipment.

Able to work extended hours on occasions when required.

Physically able to attend customer site meetings as required.

Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless / Carless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

Annual Base Salary Range or Hourly Base Pay Range: $56,936.66 - $82,809.99 Compensation Type: Salary Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.

Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance.

Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.

401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations Safety Sensitive Role: Yes The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well-being of our employees, customers, communities, and the planet we share.

Learn more about what we do & how we do it.

Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world.

With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home. Learn more about building a career with us. That's okay!

We believe in providing equal access and opportunity for all. We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment.

To request an accommodation, please contact us at: [e-mail]