Client Services Representative

WillHire; Pittsburgh (Allegheny County); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

WillHire is seeking a Client Services Representative – Fulfillment & Production to coordinate end-to-end Private Banking loan account processes and deliver exceptional client service. The role may focus on application intake, document generation, processing modifications, or initiating money requests, partnering with the full Sales organization and Compliance.

Successful candidates will have a Bachelor's Degree and 4 years in financial services, including 2 years in bank operations or client

Qualifications

• Bachelor’s Degree required.
• Minimum 4 years of financial industry experience, including 2 years of bank operations and/or client service experience preferred.

Responsibilities

• Captures complete and accurate client data in the loan application and documentation.
• Supports Private Bank Fulfillment and Production Team to assist client requests.
• Coordinates with relationship managers, portfolio managers, counsel, compliance, borrowers, and other parties involved in each transaction.
• Delivers premier client experience with attention to detail across all client engagements.
• Collaborates with internal teams to enhance processes and participate in projects.

Skills

Interpersonal communication

Attention to detail

Analytical problem solving

Self-directed

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Summary

The Client Services Representative – Fulfillment & Production position effectively coordinates the end-to-end Private Banking loan account process and provides exemplary service and support to our clients. Incumbents may be required at times to focus on a specific functional area of the Private Bank Fulfillment and Production team, such as application intake, document generation, processing modifications, or initializing money requests. This position must partner effectively with the full Sales organization, Portfolio Management, Internal and External Counsel, Compliance Financial Advisors, and all other authorized parties affiliated with each Private Banking transaction in order to deliver a premier client experience across all client engagements.

Essential Duties and Responsibilities

• Assures complete and accurate client data is captured in the loan application, internal systems, and loan documentation
• Works closely with all members of the Private Bank Fulfillment and Production Team in supporting client requests
• Partners effectively with relationship managers, inside sales representatives, portfolio managers, internal and external counsel, compliance, borrowers, and all other authorized parties affiliated with each transaction
• Through excellent attention to detail and thoroughness, provides a premier client experience across all client engagements
• Works closely with other teams within operations and throughout the bank to enhance current processes
• Participates effectively in assigned projects

Knowledge, Skills, and Abilities

• Ability to organize and prioritize work assignments in a consistent manner to ensure timely and efficient execution
• Exceptional interpersonal and communication skills
• Proficiency in Microsoft Office preferred
• Keen attention to detail and understanding of loan process/system and applicable lending requirements
• Analytical problem-solving capabilities
• Strong work ethic and ability to be self-directed
• Ability to work effectively in a high-energy, fast-paced, team-oriented work environment and adapt quickly to changing priorities
• Bachelor’s Degree required
• Minimum 4 years of financial industry experience required, including 2 years of bank operations and/or client service experience preferred

This is the pay range that Magnit reasonably expects to pay for this position: $25.61/hour - $34.15/hour

Benefits: Medical, Dental, Vision, 401K