Client Services Representative

Advisor Group Inc.; New York (NY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Osaic is seeking a Client Services Representative to support financial professionals nationwide. You will handle inquiries, process transactions, and ensure timely, accurate service. A bachelor’s degree is preferred, but equivalent experience will be considered.

The role emphasizes client satisfaction, regulatory compliance, and cross-team collaboration. Responsibilities include coordinating account openings, liaising with investment executives, and maintaining records while providing

Qualifications

• Bachelor’s degree preferred or high school diploma with substantial experience accepted.
• Strong verbal and written communication skills.
• Client service oriented mindset.
• Ability to learn and apply new information quickly.
• Ability to multitask and manage time effectively.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and solve problems.
• FINRA Series 7 License
• Prior customer service experience
• Financial services experience

Responsibilities

• Respond to Investment executive and client needs and questions.
• Ensure accuracy and timeliness with market deadlines.
• Assist in the account opening process.
• Initial check of paperwork for accuracy and completeness.
• Act as liaison between investment executive, clearing firm, fund company and carrier.
• Maintain electronic client files and documentation.
• Provide high level of service and responsiveness to customers.
• Ensure client satisfaction remains a differentiator in the market.

Skills

Communication

Customer service

Attention to detail

Time management

Independent work

Education

Bachelor’s degree preferred

High School Diploma or GED required

Job description

Osaic Careers Customer Service Opportunity in Financial Services Client Services Representative Location(s): CT/Remote Role Type: Full-time, Non-Exempt Salary: 45,000.00 per year + annual performance-based bonus Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education. Our competitive compensation is just one component of Osaic’s total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: Osaic Benefits.

Summary: As a member of our customer-facing organization, you will engage directly with our customers – over 11,000 Financial Professionals across the country, helping grow and support their firms. As part of the Advisor Services team in the broader Operations and Technology Solutions organization, you will work closely with other team members in all aspects of operational and transactional activities through both phone and processing. Responsible for performing a variety of administrative and sales support activities for Osaic Institutions clients in conformance with established Osaic Institutions objectives, policies, and procedures. A collaborative and entrepreneurial approach will drive success as you learn and navigate all aspects of Financial Professional support. Your contributions will ensure that our Financial Professionals get best-in-class service in every interaction with Osaic.

Education Requirements: Bachelor’s degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.

• Respond to Investment executive and client needs, concerns, and questions.
• Responsible for attention to established policies and procedures to ensure accuracy of execution and timeliness with respect to market deadlines.
• Assist in the account opening process.
• Performs initial check of paperwork for accuracy and completeness.
• Acts as a liaison between the investment executive and clearing firm, fund company, and carrier to allow transactions to flow without interruption or delay.
• Maintains electronic client files and documentation on proprietary web-based software.
• Provides the highest level of service and responsiveness to customers.
• Ensures client satisfaction continues to be a distinguishing selling point for Osaic Institutions in the market space.
• Suggests and implements new policies and procedures based on business and regulatory changes.

Education Requirements: High School Diploma or equivalent (GED) required.

• Strong verbal and written communication skills
• Client service oriented
• Ability to quickly learn and apply new information
• Ability to handle multiple tasks simultaneously
• Detail-oriented
• Excellent organizational skills
• Ability to work independently
• Excellent problem-solving skills
• Time management skills

• FINRA Series 7 License
• Prior customer service experience
• Financial services experience