Client Services Representative

Food For Thought; Lincolnwood (IL); Hybrid; USD 50,000 - 62,000; Full time

Benefits offered by this job

PTO

Health, Dental, and Vision Insurance

Flexible Spending Accounts (FSA)

Life Insurance

Accidental Death

Job summary

Food For Thought in Lincolnwood, IL is hiring a Client Services Representative to support the Workspace Solutions team, manage inquiries, and coordinate workplace hospitality programs.

You will work hybrid, assisting senior sales staff and the Director, ensuring attentive service and strong client relationships while developing new business opportunities.

The role emphasizes collaboration with sales, culinary, and operations to deliver seamless catering and events.

Qualifications

• 3+ years of experience in the catering or food service industry in a customer service role.
• Excellent communication and networking abilities.
• Ability to learn catering software such as CaterXpert.

Responsibilities

• Respond to incoming leads, calls, and inquiries with timely follow-up.
• Support a Senior Sales Consultant with proposals, orders, confirmations, and client communications.
• Maintain client relationships and identify opportunities for repeat business.
• Create event materials and coordinate with operations and culinary teams.

Skills

Excellent communication

People skills

CRM experience

MS Office proficiency

Tools

CaterXpert

CRM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Services Representative

Lincolnwood, IL, US

2 days ago Requisition ID: 1409

Salary: $56,000.00 Annually

Client Services Representative

Full Time- Hybrid (In-Office / Remote) M-F- Lincolnwood, IL

Salary: $56,000 annually + potential year-end bonus

About Workspace Solutions

Food For Thought’s Workspace Solutions division partners with businesses to create engaging workplace experiences through food, hospitality, and service. From daily office catering and meetings to managed dining programs and special events, our team delivers customized solutions that support company culture, employee engagement, and lasting client relationships.

Job Summary

As one of our FFT Client Services Representatives, you will support a Senior Sales Consultant and the Director of Workspace Solutions in maintaining strong client relationships, coordinating workplace hospitality programs, and developing new business opportunities. You will be a member of the Workspace Solutions sales team, supporting incoming inquiries, managed accounts, proposals, client communications, and the successful execution of daily catering and workplace programs.

You will collaborate with sales, culinary, and operations teams to ensure clients receive attentive service and seamless experiences, while assisting the Director of Workspace Solutions with business development initiatives and ongoing account growth.

Responsibilities

• Responding to incoming leads, calls, and client inquiries, and coordinating timely follow-up.
• Supporting a Senior Sales Consultant with proposals, order entry, confirmations, client communications, and account management.
• Assisting in overseeing managed accounts, maintaining client relationships, and identifying opportunities for repeat business.
• Creating tent cards, buffet signage, Canva materials, and other event-specific client materials.
• Preparing event and program details and communicating with operations and culinary teams to support smooth execution.
• Working with the Director of Workspace Solutions to organize business development efforts, prospect outreach, lead tracking, and new client opportunities.
• Maintaining accurate CRM information, sales activity records, and client follow-up tasks.
• Preparing information for and participating in sales meetings, client meetings, and departmental planning.
• Participating in regular training sessions, skill development, and goal setting.
• Assisting with additional departmental projects and administrative needs as assigned.

Required Qualifications

• At least 3 years of experience in the catering or food service industry in a customer service role
• Excellent communication, people and networking skills.
• Ability to learn catering specific software (CaterXpert a plus)
• Experience working with a customer relationship management (CRM) system a plus
• Proficient in MS Office (e.g., WORD, Excel, PowerPoint)
• Ability to thrive and remain even-tempered when faced with a fast-paced environment.
• Team player, ready and willing to assist in departmental projects.
• Interest in business development, client retention, and workplace hospitality programs.

Why We're the Leaders

A rewarding career starts with the right people, the right support, and the opportunity to do work you can be proud of.

At Food For Thought, we know that talented culinary professionals do their best work when they feel supported, respected, and connected to their team.

We are committed to providing a workplace where employees have the resources, guidance, and opportunities they need to succeed.

Here’s what you can expect:

• Excellent Training: Comprehensive training, clear expectations, and ongoing support to help you succeed in your role.
• Employee Referral Bonuses: Recognition for helping us build a team of talented professionals.
• Flexible Scheduling: Scheduling options that support operational needs while recognizing the importance of work-life balance.
• Career Advancement Opportunities: Opportunities to strengthen your skills, expand your knowledge, and grow within the organization.
• Competitive Pay: Compensation that recognizes your experience, expertise, and contributions.
• Anniversary Milestone Incentives: Recognition for your dedication and long-term commitment to Food For Thought.

Company Benefits & Perks

At Food For Thought, we believe taking care of our people is essential to building a strong and successful organization. Our benefits and perks are designed to support your well-being, professional development, and future.

• Paid Time Off (PTO)
• Health, Dental, and Vision Insurance , including spouse and domestic partner coverage
  • Medical: Blue Cross Blue Shield
  • Dental: Guardian
  • Vision: VSP
• Flexible Spending Accounts (FSA)
• Life Insurance
• Accidental Death