Client Services Representative

Pathologists’ Regional Laboratory; Lewiston, Northern (ID, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Pathologists’ Regional Laboratory in Lewiston, ID is seeking a full-time front desk receptionist to greet patients, triage calls, and handle data entry.

The role supports day-to-day operations, maintains records, ensures HIPAA compliance, and provides superior customer service to patients and clients. Candidates should have a high school diploma, typing and data entry skills, and prior customer service experience; lab experience is a plus.

Qualifications

• High School Diploma or equivalent required.
• Typing and data entry skills preferred.
• Customer service experience preferred.
• Laboratory or phlebotomy experience a plus.

Responsibilities

• Greet patients and assist with inquiries.
• Answer multi-line phone, data entry, filing, and message taking.
• Maintain records and ensure HIPAA compliance.
• Provide excellent customer service to patients and clients.
• Assist with STAT pickups using company vehicle.
• Train new employees as requested.
• Attend department and in-service meetings.

Skills

Data entry

Typing

Customer service

Education

High School Diploma or equivalent

Job description

Full-time, Monday-Friday, 9:00am – 6:00pm

Location:

Core Lab- Lewiston, Idaho – 1035 21st Street, Lewiston, Idaho

Primary Function:

Responsible for greeting and helping patients, triaging phone calls, data entry, and other items related to day-to-day operations.

Work Performed:

• Follow and demonstrate PRL’s core values, which includes mutual respect and teamwork, a collegial work environment, and commitment to staff and patient safety.
• Understand and adhere to all safety and HIPAA related standards to ensure high quality patient care.
• Provide superior customer service to all patients and clients.
• Establishes strong working relationships with clients and laboratory staff to ensure effective communication and client satisfaction.
• General clerical duties include answering multiple phone lines, accurate data entry, faxing, filing, and taking messages.
• Maintains all records required by laboratory guidelines.
• Keeps up to date on Medicare compliance.
• Complies with established laboratory policies, procedures, and standards of operation.
• Complies with laws, regulations, and ethical standards concerning laboratory business and patient confidential information.
• Assist with STAT or other specimen pickups at various locations using company vehicle.
• Assist in the training of new employees as requested.
• Attend meetings such as in-service meetings, department meetings, etc.
• Keep work area neat and clean.
• Performs other duties as assigned.

Experience Background:

• Typing, data entry, and technical skills preferred.
• Customer service experience preferred.
• Laboratory or Phlebotomy experience a plus.

Educational Background:

• High School Diploma or equivalent required.

Additional Information:

• High School Diploma or equivalent required.