Client Services Representative

Eurofins US Network; Lancaster (Lancaster County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Life and disability insurance

401(k) with company match

Paid holidays and vacation

Dental and vision options

Job summary

Eurofins USA BioPharma Services in Lancaster, PA is hiring a Client Service Representative to serve as the primary link between clients and laboratory operations. You will handle inquiries, resolve issues, and support testing, reporting, and billing processes.

The role requires strong communication, organization, and attention to detail, with preferred GMP/pharma experience and proficiency in MS Office and LIMS.

Qualifications

• Minimum of high school diploma or equivalent; college degree preferred.
• Authorization to work in the United States indefinitely without sponsorship.
• Experience in customer service in a scientific field preferred (GMP or Pharmaceutical).
• Excellent communication, organizational skills, and attention to detail.
• Proficiency with MS Office (Word, Excel, Outlook) and familiarity with LIMS or Case Management Software.

Responsibilities

• Serve as the primary communication link between the client and laboratory operations.
• Answer emails and phone calls to resolve issues and facilitate testing, reporting, and billing.
• Interpret and communicate technical information and manage stakeholder requirements.
• Provide project updates and manage client expectations.
• Support sales efforts in bids and onboarding opportunities with the Business Development team.
• Collaborate with team to meet department and company goals.

Skills

Communication

Organization

Learning agility

Customer service

MS Office

LIMS

Education

High school diploma or equivalent

College degree preferred

Tools

LIMS

Case Management

Job description

Lancaster, PA, USA

Full-time

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. The Group also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Job Description

Are you good with customers? Enjoy building long-term relationships with customers and colleagues? Enjoy problem solving? Looking for a career with a stable company that will allow you to grow and develop as a person and a professional? Consider joining Eurofins as a Client Service Representative.

• Serve as the primary communication link between the client and laboratory operations
• Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples
• Interpret and communicate technical information and manage stakeholder requirements
• Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope
• Make appropriate actions and escape to appropriate ELLI and client management as needed if services deviate from expectations
• Work in a team-based environment to meet department and company goals.
• Support sales efforts in the bid process to gain repeat, and/or new, long-term business as needed
• Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution

Qualifications

Basic Minimum Qualifications

• Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
• Authorization to work in the United States indefinitely without restriction or sponsorship

The ideal candidate will possess:

• Excellent communication skills- with oral and written
• Strong organizational skills and attention to detail
• A strong desire to learn. Eurofins offers a comprehensive training program for this position
• Ability to prioritize work autonomously
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment.
• Computer skills- Experience utilizing MS Office including Word, Excel, and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.

Additional Information

Position is Full-time, Monday-Friday, 8:00 a.m.-5:00 p.m., with additional hours, as needed.

We offer excellent full-time benefits including

• Comprehensive medical coverage,
• Life and disability insurance,
• 401(k) with company match,
• Paid holidays and vacation,
• Dental and vision options.

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.