Client Services Representative

Eurofins BioPharma Product Testing North America; Portage (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) with company match

Paid vacation and holidays

Job summary

Eurofins BioPharma Product Testing North America is seeking a full-time Client Service Representative in Portage, Michigan. In this role, you will serve as the primary communication link between clients and laboratory operations, ensuring issues are resolved promptly.

The ideal candidate will possess excellent communication skills, strong organizational abilities, and a desire to learn. The position comes with comprehensive benefits including medical, dental, vision, life insurance, and a 401(k) plan.

Qualifications

• Excellent oral and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the primary communication link between client and laboratory operations.
• Manage client expectations and project updates.
• Work in a team environment to meet goals.

Skills

Excellent communication skills

Strong organizational skills

Ability to prioritize work

Customer service experience

Computer skills – MS Office

Education

High school diploma or equivalent

College degree or currently pursuing preferred

Tools

Laboratory Information Management System (LIMS)

Case Management Software

Job description

Job Description

Are you good with customers? Enjoy building long‑term relationships with customers and colleagues? Enjoy problem solving? Looking for a career with a stable company that will allow you to grow and develop as a person and a professional? Consider joining Eurofins as a Client Service Representative.

• Serve as the primary communication link between the client and laboratory operations
• Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples
• Interpret and communicate technical information and manage stakeholder requirements
• Manage client expectations – provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope
• Make appropriate actions and escalated to appropriate ELLI and client management as needed if services deviate from expectations
• Work in a team‑based environment to meet department and company goals.
• Support sales efforts in the bid process to gain repeat, and/or new, long‑term business as needed
• Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution

Qualifications

Basic Minimum Qualifications

• Excellent communication skills – oral and written
• Strong organizational skills and attention to detail
• A strong desire to learn. Eurofins offers a comprehensive training program for this position
• Ability to prioritize work autonomously
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
• Ability to work independently and as part of a team, self‑motivation, adaptability, and a positive attitude
• Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
• Authorization to work in the United States indefinitely without restriction or sponsorship

The Ideal Candidate will Possess:

• Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment.
• Computer skills – experience utilizing MS Office including Word, Excel, and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.

Additional Information

Position is full‑time, Monday – Friday 8:00am – 5:00pm. Candidates currently living within a commutable distance of Portage, Mi are encouraged to apply.

Excellent full‑time benefits including

• Comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.