Client Services Representative

Eurofins USA BioPharma Services; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Life and disability insurance

401(k) with company match

Paid holidays and vacation

Dental and vision options

Job summary

Eurofins USA BioPharma Services is seeking a Client Service Representative in Louisville, KY to act as the primary communication link between clients and laboratory operations. You will answer inquiries, manage expectations, and support project setup from onboarding through reporting and billing.

The ideal candidate has strong communication, organizational skills, and a customer-service mindset. A comprehensive training program is offered; position is full-time with standard business hours.

Qualifications

• Minimum of a high school diploma or equivalent; college degree preferred.
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Responsibilities

• Serve as the primary communication link between the client and laboratory operations.
• Answer emails and phone calls from client contacts or laboratory/internal staff to facilitate receipt, entry, testing, reporting and billing.
• Interpret and communicate technical information and manage stakeholder requirements.
• Manage client expectations and provide project updates and related financial updates.
• Escalate issues to appropriate management when services deviate from expectations.
• Work in a team-based environment to meet department and company goals.
• Support sales efforts in the bid process and onboard opportunities with the Business Development team.

Skills

Communication

Organization

Learning mindset

Prioritization

Multitasking

Teamwork

Independent work

MS Office

Education

High school diploma or equivalent, college degree preferred

Tools

LIMS

Case Management Software

Job description

Job Description

Are you good with customers? Enjoy building long-term relationships with customers and colleagues? Enjoy problem solving? Looking for a career with a stable company that will allow you to grow and develop as a person and a professional? Consider joining Eurofins as a Client Service Representative.

• Serve as the primary communication link between the client and laboratory operations
• Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples
• Interpret and communicate technical information and manage stakeholder requirements
• Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope
• Make appropriate actions and elevate to appropriate ELLI and client management as needed if services deviate from expectations
• Work in a team-based environment to meet department and company goals.
• Support sales efforts in the bid process to gain repeat, and/or new, long-term business as needed
• Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution

Qualifications

Basic Minimum Qualifications

• Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
• Authorization to work in the United States indefinitely without restriction or sponsorship

The ideal candidate will possess:

• Excellent communication skills- with oral and written
• Strong organizational skills and attention to detail
• A strong desire to learn. Eurofins offers a comprehensive training program for this position
• Ability to prioritize work autonomously
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment.
• Computer skills- Experience utilizing MS Office including Word, Excel, and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.

Additional Information

Position is Full-time, Monday-Friday, 8:00 a.m.-5:00 p.m., with additional hours, as needed. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.

We offer excellent full-time benefits including

• Comprehensive medical coverage,
• Life and disability insurance,
• 401(k) with company match,
• Paid holidays and vacation,
• Dental and vision options.

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.