Client Services Representative

Registrar Corp; Hampton (VA); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Remote flexibility 9:30am–6pm EST Mon–

Base salary: $20/hr

Benefits: medical, dental, vision, 401

Professional development funds

Job summary

Registrar Corp is hiring a Client Services Representative for a fully remote, full-time position in the United States. You will manage customer relationships, provide multi-channel support, and drive retention while collaborating across teams to improve processes and outcomes.

Primary duties include handling inquiries via phone, email, and live chat, maintaining documentation, and pursuing upsell opportunities. Strong communication, problem-solving, and organizational skills are essential.

Qualifications

• Proven experience in customer relationship management, project management, and team leadership.
• Strong ability to work independently and collaboratively across teams
• Ability to thrive in a fast-paced, dynamic, and ambiguous environment, with effective multitasking skills.
• Excellent communication and interpersonal skills.
• Exceptional problem-solving skills and attention to detail.
• A customer-centric attitude with a passion for helping people.

Responsibilities

• Regularly interact with new, existing and potential customers across multiple services
• Maintain ongoing relationships with customers and ensure the retention of their business
• Implement polices and procedures to ensure high customer satisfaction
• Work closely with cross functional teams to assist in closing new and upsell opportunities
• Understand customer expectations and deliver desired results in a timely manner
• Ensure compliance with established processes and procedures for services and systems.
• Champion process optimization: Identify and implement creative solutions to streamline processes, reduce costs, and enhance efficiency.
• Engage with onshore and offshore resources to ensure attainment of service level agreements and delivery of high-quality results for ongoing projects and services.
• Work directly with partners, stakeholders, and customers to ensure clear communication and establish priorities.
• Support projects for new technology insertion and integration with current infrastructure.
• Provide onsite support as required and ensure coverage of operations resources during core business hours.
• Document Processing — Accurately manage document submissions, updates, and related administrative tasks while ensuring all information is complete and properly recorded.

Skills

Customer relationship management

Project management

Team leadership

Independent working

Cross-team collaboration

Communication skills

Bilingual English/Spanish

Problem-solving

Attention to detail

Customer-centric mindset

Job description

Client Services Representative

Remote| Full-Time | Base Pay: $20hr

Registrar Corp’s mission is to promote consumer health and safety by providing over 32,000 food, cosmetic, medical device, and drug clients in 180 countries with compliance software and services. We're a fast growing team spanning 21 offices worldwide and always looking for talented and dedicated professionals to join us.

If you are passionate about providing exceptional customer service, building client relationships, and project management, this may be the job for you!

Position Summary:

As the Client Services Representative, you will play a critical role in delivering exceptional customer experiences while driving customer satisfaction and retention. You will build strong relationships with our clients, serving as a key point of contact and providing outstanding support across phone, email, and live chat. As a proactive problem-solver with a passion for helping others, you will ensure customers receive maximum quality and value from our products and services while enjoying a seamless and positive experience. You will also foster collaboration across teams, identify opportunities to improve customer retention and satisfaction, and help ensure the highest level of service delivery.

Role Responsibilities:

• Regularly interact with new, existing and potential customers across multiple services
• Maintain ongoing relationships with customers and ensure the retention of their business
• Implement polices and procedures to ensure high customer satisfaction
• Work closely with cross functional teams to assist in closing new and upsell opportunities
• Understand customer expectations and deliver desired results in a timely manner
• Ensure compliance with established processes and procedures for services and systems.
• Champion process optimization: Identify and implement creative solutions to streamline processes, reduce costs, and enhance efficiency.
• Engage with onshore and offshore resources to ensure attainment of service level agreements and delivery of high-quality results for ongoing projects and services.
• Work directly with partners, stakeholders, and customers to ensure clear communication and establish priorities.
• Support projects for new technology insertion and integration with current infrastructure.
• Provide onsite support as required and ensure coverage of operations resources during core business hours.
• Document Processing — Accurately manage document submissions, updates, and related administrative tasks while ensuring all information is complete and properly recorded.

Required Qualifications:

• Proven experience in customer relationship management, project management, and team leadership.
• Strong ability to work independently and collaboratively across teams
• Ability to thrive in a fast-paced, dynamic, and ambiguous environment, with effective multitasking skills.
• Excellent communication and interpersonal skills.
• Exceptional problem-solving skills and attention to detail.
• A customer-centric attitude with a passion for helping people.

Preferred Qualifications

• Bilingual proficiency in English and Spanish preferred.

Why Join Registrar Corp?

• Remote flexibility working 930am-6pm EST Monday - Friday
• Base salary of $20hr
• Comprehensive benefits package including medical, dental, vision, mental health support, 401(k) with company match, paid time off, and professional development funds
• Fast paced, collaborative work environment

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