Client Services Representative

eTeam; Fort Myers (FL); On-site; USD 28,000 - 44,000; Full time

Job summary

A nationwide service provider in Fort Myers, FL, is seeking a Research Engagement Services (RES) Specialist. In this role, you will engage with clients, manage research projects, and ensure accurate CRM data. Ideal candidates should have a completed Bachelor’s degree, possess excellent problem-solving abilities, and exhibit strong client service skills. You will coordinate with both internal and external stakeholders and maintain project dashboards to track progress effectively. Flexibility for varying shifts is required.

Qualifications

• Candidates must have a completed Bachelor's Degree for consideration.
• Demonstrable passion for client service.
• Strong problem-solving skills and a willingness to learn.

Responsibilities

• Engage directly with clients, prospects, and vendors to coordinate requests.
• Coordinate with internal and external stakeholders for research interviews.
• Serve as primary contact for member companies in research projects.
• Provide research support on a variety of projects.
• Maintain project dashboards to provide clear visibility into ownership, progress and next steps.
• Demonstrate time management and organizational skills; clear written and verbal communication; analytical mindset.

Skills

Client service

Problem-solving

Time management

Organizational skills

Analytical mindset

Analytical thinking

Learning mindset

Education

Completed Bachelor's Degree

Tools

Client.com

Job description

Location: Fort Myers, FL 33913

Duration: 06 Months

Candidates must have a completed Bachelors Degree for consideration.

Candidates must be flexible enough to work in either of the following shifts based on requirements: 9am-6pm EST or 10am-7pm EST

Overview

• Research Engagement Services (RES) Specialists provide world-class service by engaging directly with clients, prospects and vendors to coordinate requests with Client Research & Advisory Experts. Successful Specialists demonstrate a passion for client service, strong problem-solving skills, and a willingness to learn with a high degree of ambition and drive. In the role of RES Specialist, you will act as a liaison between internal and external Clients and the Client Expert community to problem solve around our clients most pressing technology and business-related questions and problems.
• Other duties include: Coordinate with internal and external stakeholders to schedule research interviews.
• Serve as primary day-to-day contact for member and prospective companies for research projects.
• Ensure that CRM database (Client.com) contains accurate account details, contact information, and notes regarding research interview requests.
• Provide research support on a variety of projects.
• Maintain project dashboards to provide clear and accurate visibility into project ownership, progress and next steps.
• Time management and organizational skills Written and verbal communication skills Analytical mindse