Client Services Representative

Riverview Animal Hospital; Durango (CO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401K with employer match

Health, dental, and vision

HSA and FSA

Life insurance

Paid time off and holidays

Pet discounts

Uniforms provided

Team events

Job summary

Riverview Animal Hospital in Durango, Colorado, is seeking a Client Service Representative to greet clients, check in patients, process payments, and manage calls and emails in a fast-paced, collaborative clinic. You will relay medical information to clients and support daily operations with a focus on excellent service.

Preferred candidates have 2+ years in customer service, strong communication, and a caring approach to animals and their families.

Qualifications

• Minimum of 2+ years of related customer service experience.
• Veterinary hospital experience a plus.
• Professional communication skills.

Responsibilities

• Assist with checking in clients/patients.
• Reply to client emails and phone inquiries.
• Relay medical information to clients clearly.
• Support day-to-day operations of the hospital.
• Communicate client concerns with medical staff.

Skills

Customer service

Communication

Multitasking

Computer skills

Detail orientation

Job description

Best team in town Never a dull day Always learning something new

Opportunity to advance Dogs and cats, all day every day

Do you thrive in a fast-paced environment? Are you a capable multi-tasker and able to prioritize effectively? Do you have solid computer-navigation and typing skills? Are you an effective communicator (both written and oral)? Does customer service fulfill you?

About Riverview Animal Hospital

AAHA Accredited Hospital

Cat Friendly Practice

Two locations serving the Durango community

Winner of \"Best of Durango\" Veterinary Hospital for 11 consecutive years

10-doctor small animal practice with an additional veterinarian joining the team

Collaborative culture focused on teamwork, communication, and continuous improvement

Advanced diagnostics, surgery, urgent care, rehabilitation, and wellness services

Our hospital provides a level of medicine that is uncommon for a general practice.

Client Service Representative Role Requirements

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 2+ years of related customer service experience required.

• Veterinary hospital experience a plus


• An employee in this position must have a sense of caring for animals and their owners


• Professional communication skills

Client Service Representative Responsibilities

• Assist with checking in clients/patients


• Replying to client emails


• Relaying medical information to clients


• Generally assisting with the day-to-day operation of the hospital


• Communicating client concerns with the medical staff


• The base hourly range for this position is $17.00 - $19.00. Our pay ranges are primarily determined by role and level of responsibilities. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. This position is also eligible for a periodic bonus.


• Position eligible for a periodic paw bonus

• 401K Retirement with employer match


• Health, Dental, and Vision insurance with a generous employer contribution


• Health Savings Account (HSA) and Flexible Spending Account (FSA)


• Life insurance


• Paid time off and paid holidays for eligible employees


• Pet Discounts


• Uniforms provided


• Team events and other local social activities

For qualified candidates; benefits may vary based on experience and full vs part time

• Accepting applications through 10/30/26

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What's Right, One Team, Own It, Shape What's Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com


• We may also contact you via text message from an identified NVA representative for recruiting-related communication


• All job opportunities and applications are hosted on our official careers site: careers.nva.com


• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.