Client Services Representative

URUS Group; Bryan (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Trans Ova Genetics, part of the URUS Group, seeks a relationship-driven Client Services Representative in Bryan, TX. You will build long-term client partnerships, provide personalized consultation, and work with internal teams to drive success.

The role emphasizes strategic guidance in production planning and genetic services, rapid issue resolution, and clear communication to ensure client satisfaction and loyalty.

Qualifications

• Bachelor’s degree required; animal science or agribusiness preferred.
• 1–3 years in a client-facing, consultative role in agriculture.
• Experience in bovine genetics, dairy, or beef production desirable.

Responsibilities

• Respond promptly to client inquiries within 24 hours and maintain strong relationships.
• Provide tailored guidance on production planning and genetic services.
• Coordinate cross-functional teams to deliver timely, efficient solutions.
• Communicate results and service outcomes to support client decisions.
• Support domestic shipping documentation and coordination.

Skills

Interpersonal communication

Problem solving

Time management

Customer service

Education

Bachelor's degree

Tools

CRM tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Trans Ova Genetics is seeking a relationship-driven professional who thrives on delivering exceptional service and strategic solutions. In this Client Services Representative role, you’ll build long-term client partnerships, provide personalized consultation, and collaborate with internal teams to ensure success. If you have a background in animal science or agriculture, enjoy solving complex challenges, and are passionate about supporting client goals, we’d love to hear from you!

This role acts as a strategic partner and advocate for Trans Ova Genetics clients by delivering personalized consultation, operational support, and proactive communication. This role balances a commitment to exceptional client service with collaboration across internal teams to ensure timely, effective, and customized solutions that drive client success and long‑term loyalty.

This position is based out of our Bryan, TX offices.

Key Responsibilities:

Serve as a trusted client advocate by responding promptly (within 24 hours), communicating clearly, resolving issues proactively, and maintaining strong, professional relationships.

Consult with clients to understand objectives and provide tailored guidance on production planning, genetic services, and animal movement.

Coordinate cross‑functionally to deliver timely, efficient solutions, adjust services as goals evolve, and support contracts, agreements, and inventory management.

Communicate technical results and service outcomes effectively to support confident, informed client decision‑making.

Build long‑term partnerships that drive client retention, represent Trans Ova Genetics with integrity, and contribute to continuous improvement initiatives.

Support domestic shipping of embryos and semen through accurate documentation, organization, and shipping/receiving coordination.

Education Requirements:

• Bachelor’s Degree required; emphasis in Animal Science, Agribusiness, or related field preferred.
• 1‑3 years of experience in a client‑facing, consultative role within the agricultural or animal science sectors.

Experience in bovine genetics, dairy, or beef production is highly desirable.

Other skills/experience:

• Excellent interpersonal communication, problem‑solving, and time management skills.
• Comfortable with technology, including Microsoft Excel, Word, PowerPoint, and CRM tools.
• Ability to manage competing demands independently while maintaining attention to detail.
• Professional demeanor with a strong commitment to customer service and ethical standards.
• Proven ability to maintain balance between responsiveness and personal boundaries in a flexible work environment.

About Us

Trans Ova Genetics, part of the URUS Group, delivers industry‑leading reproductive technologies and expertise to cattle breeders, helping them advance superior genetics.

Job Info

• Job Identification 2038
• Posting Date 07/14/2026, 02:13 PM
• Job Schedule Full time
• Locations 11500 FM‑974, Bryan, TX, 77808, US