Client Services Representative

Service Champions; Brea (CA); On-site; Full time

Job summary

Service Champions is looking for a Call Center Specialist to provide excellent HVAC and plumbing services. This in-office position in Brea involves managing a high volume of calls, documenting client interactions, and meeting productivity goals. Join a positive work environment with competitive pay, career growth opportunities, and comprehensive benefits.

Benefits

Competitive Pay with performance-based bonuses.

Career Growth Opportunities – We promote from within.

Medical, dental, and vision insurance

401(k) with company match

Paid vacation, holidays, and sick leave

Positive Work Environment: Supportive and team-oriented.

Qualifications

• 3–5 years of call center experience preferred.
• HVAC or plumbing industry experience is a plus.
• Ability to type 45+ WPM while talking and multitasking.

Responsibilities

• Manage a high volume of inbound and outbound calls.
• Quickly identify client needs and provide solutions.
• Accurately document client interactions.

Skills

Communication

Problem-Solving

Customer Service

Bilingual (Spanish)

Tools

Microsoft Suite

Service Titan

Job description

Service Champions is looking for a dedicated Call Center Specialist to join our team. We’re committed to providing excellent HVAC and plumbing services, and we need team members who share our focus on quality and customer satisfaction.

This position is in-office, in the city of Brea.

Schedule:

• Monday–Friday: 8 a.m. to 7 p.m.
• Saturday: 8 a.m. to 5 p.m. (40-hour work week)

Why Join Service Champions?

• Competitive Pay with performance-based bonuses.
• Career Growth Opportunities – We promote from within.
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation, holidays, and sick leave
• Positive Work Environment: Supportive and team-oriented.

Key Responsibilities:

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Quickly identify client needs, provide solutions, and resolve concerns professionally.
• Accurately document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of our products and services.

Qualifications:

• 3–5 years of call center experience preferred.
• HVAC or plumbing industry experience is a plus.
• Ability to type 45+ WPM while talking and multitasking.
• Proficient with Microsoft Suite; Service Titan experience is a plus.
• Strong communication, problem-solving, and customer service skills.
• Bilingual (Spanish) is a plus.

Physical Requirements:

Ability to sit for extended periods with clear speech and listening abilities.

#SCC

Pay Range

$20 - $24 USD

About Service Champions:

A career with Service Champions can change your life. Recognized as one of Orange County’s top places to work, many of our employees have shared that they love working here and the success it has brought them.

You can be proud to be a part of Service Champions. We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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