Client Services & QA Leader - Financial Services
Manulife
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Benefits offered by this job
Job summary
Manulife Financial Corporation in Boston seeks an experienced leader to oversee a team of Client Service Representatives and Quality Assurance professionals supporting self-directed investors and advisory program participants.
You will coach and develop staff, monitor service metrics, ensure regulatory adherence with FINRA/SEC, and partner with Compliance and Risk to manage escalations while driving process improvements and exceptional client experiences.
Job description
Manulife Financial Corporation in Boston seeks an experienced leader to oversee a team of Client Service Representatives and Quality Assurance professionals supporting self-directed investors and advisory program participants.
You will coach and develop staff, monitor service metrics, ensure regulatory adherence with FINRA/SEC, and partner with Compliance and Risk to manage escalations while driving process improvements and exceptional client experiences.
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