Client Services Project Manager

Epiq Company; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Epiq is seeking a Client Services Project Manager to lead client relationships and oversee multiple electronic discovery projects. You will coordinate deliverables, forecast work, and ensure high-quality outcomes for complex matters in a fast-paced environment.

The role requires strong PM skills, excellent communication, and a proven track record in eDiscovery. This is a remote, work-from-home position with potential for bonuses and growth.

Qualifications

• Solid understanding of eDiscovery and litigation support industry (2+ years in PM roles)
• Proven ability to manage multiple concurrent projects
• Strong oral and written communication with leadership presence
• Excellent client relationship skills and expectation management
• Understanding of database design, data processing, and legal document review requirements
• Experience balancing client requirements, planning, and budgeting to meet deadlines

Responsibilities

• Liaise with key client representatives and own the service delivery relationship
• Drive client satisfaction through coordination and communication of deliverables
• Execute project forecasts and schedules as directed by senior PM or CS Director
• Ensure quality and accuracy of client requirements and project outputs
• Escalate issues promptly to senior PM or CS Director when needed
• Maintain up-to-date project status records and reporting
• Lead client and internal partners professionally to achieve project objectives
• Represent the high-quality service delivery face of Epiq to clients

Skills

eDiscovery

Project management

Client relationships

Communication skills

Financial & billing management

Data processing

Legal document review

Leadership

Job description

Client Services Project Manager### Client Services Project ManagerApply: Remote: Work from Home Full-Time: Boston, MA: New York, NY: Chicago, IL: Seattle, WA: Overland Park, KS: Full time: Posted Today: R0035063At **Epiq**, your work contributes to complex, global legal outcomes. You’ll join a values‐driven community where integrity guides decisions, **relentless service** sets the bar, and we **thrive on big challenges** together. We invest in your growth with enterprise‐wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, **you’ll do the most meaningful work of your career** and see your impact at scale.**Job Description:**# Job Summary:The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects and client relationships in a fast-paced environment. **Essential Job Responsibilities*** Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship;* Drives overall client satisfaction through effective coordination and communication of client deliverables;* Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director;* Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;* Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr. Project Manager of Client Services Director;* Ensures that an update to date record is maintained with regard to the status of all projects being worked on;* Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality.* Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering. **Required Qualifications & Characteristics*** A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers.* Demonstrated success in the management of multiple simultaneous projects.* Oral and written communication skills which provide a strong and confident leadership presence.* Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.* A solid understanding of database design and management, data processing activities and legal document review requirements.* Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met. The Compensation range for this role is $100,000.00 to $120,000.00 USD annually and may be eligible for an annual bonus. #Remote#LI-TP1#1100 Epiq eDiscovery Solutions, Inc.Your specific salary will be determined based on several factors:* **Location-based market rate** for the role* **Your abilities** in relation to the job specification* **Performance** during screening and interview* **Pay parity** with the wider team in the considered locationFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.Click here to learn about Epiq's Benefits.**Epiq Leadership Compass****Builds Talented Teams**Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.* Focus on employee engagement* Build a strong talent pipeline**Fosters Relationships & Collaboration**Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.* Build trust-based partnerships* Nurture long-term relationships* Remove collaboration barriers* Celebrate cross-team success**Engages & Influences**Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.* Use storytelling to build buy-in* Align communication with organizational goals* Guild alignment through strong engagement**Maximizes Performance**Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.* Use data to identify improvement opportunities* Make informed decisions* Align team goals with boarder strategy* Empower teams to manage their own goals* Translate vision into clear priorities* Prepare for disruptions with strong change management**Achieves Operational Success**Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.* Improve workflows for team efficiency* Use clear documentation and expectations* Resolve issues quickly using data and feedback**It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.**### About UsEpiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.