Client Services Project Manager.

IQVIA; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

IQVIA seeks an eCOA Client Services Project Manager to oversee scope, plans, and schedules for moderately complex eCOA projects working remotely from UK or South Africa.

You will lead client update meetings, coordinate with investigators, manage budgets, and drive change activities while maintaining quality and timelines. Strong PM and communication skills are essential.

Qualifications

• Minimum of 1 years eCOA experience.
• Good understanding of clinical research.
• Proficient use of MS Office, Excel, PPT.
• Excellent collaboration skills.
• Excellent communication skills and ability to drive conversations.
• Excellent Project Management skills.

Responsibilities

• Act as the main point of contact for the clients for all items related to eCOA studies that are live and in maintenance.
• Lead client update meetings on a weekly/bi-weekly basis.
• Participates and travel to Investigator Meetings when applicable (10% travel).
• Leads system change efforts when applicable, including leading design calls and impact review. Communicates costs and timelines as appropriate.
• Communicate effectively and timely with both internal and external clients and collaborate with key stakeholders to determine solutions/next steps.
• Responsible for filing documentation, status report updates, meeting minutes, development of study materials and change orders as needed.
• Tracks trends to identify and review risks as part of the ongoing project support.
• Supports quality investigations as the eCOA project SME with support from line manager and/or implementation PM.
• Manage budget and scoping for additional work where appropriate.

Skills

eCOA experience

Clinical research

MS Office

Communication skills

Project management

Tools

Microsoft Excel

PowerPoint

MS Word

Job description

eCOA Client Services Project Manager

Location: UK/ South Africa, home-based

Job Overview

Maintains and validates the project scope, plans and schedules for moderately complex projects; adheres to established metrics for project success; applies standards (e.g. delivery process, roles and responsibilities, operational norms, compliance).

Essential Functions

• Act as the main point of contact for the clients for all items related to eCOA studies that are live and in maintenance
• Lead client update meetings on a weekly/bi-weekly basis
• Participates and travel to Investigator Meetings when appliable (10% travel)
• Leads system change efforts when applicable, including leading design calls and impact review. Communicates costs and timelines as appropriate.
• Communicate effectively and timely with both internal and external clients and collaborate with key stake holders to determine solutions/next steps
• Responsible for filing documentation, status report updates, meeting minutes, development of study materials and change order as needed
• Tracks trends to identify and review risks as part of the ongoing project support
• Supports quality investigations as the eCOA project SME with support from line manager and/or implementation PM
• Manage budget and scoping for additional work where appropriate

Qualifications

• Minimum of 1 years eCOA experience
• Good understanding of clinical research
• Proficient use of MS office, excel PPT
• Excellent collaboration skills
• Excellent communication skills and ability to drive conversations
• Excellent Project Management skills

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.