Client Services Principal (Remote)

Medidata Solutions; New York (NY); Hybrid; USD 184,500 - 248,000; Full time

Benefits offered by this job

Medical, dental, life, and disability insurance

401(k) matching

Flexible paid time off

10 paid holidays per year

Job summary

Medidata Solutions is actively seeking a Client Services Principal in New York City to lead service delivery and manage relationships with key client accounts. This hybrid role requires proven people leadership and project management skills.

The ideal candidate will have extensive experience in the clinical research sector, demonstrating strong communication and problem-solving abilities. Medidata offers competitive compensation, including an annual bonus, comprehensive health benefits, and a flexible work environment.

Qualifications

• 10+ years of experience in clinical/biomedical and/or software development environment.
• 6+ years of previous people leadership experience.
• Self-motivated with strong organizational skills.

Responsibilities

• Manage service delivery across client accounts.
• Lead and develop direct reports in Professional Services.
• Drive operational efficiency and mitigate project risks.

Skills

People leadership

Coaching

Client relationship management

Risk mitigation

Problem-solving

Communication skills

Education

4-year college degree or equivalent

Tools

MS Office suite

Job description

Location

This is a hybrid remote/in‑office role.

About our Company

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground‑breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry‑leading expertise, analytics‑powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end‑to‑end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systemes brand, Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team

As a senior member of the global Professional Services organization, the Client Services Principal (CSP) is responsible for overall services delivery and relationship management for a portfolio of client accounts within a geographical region or Professional Services vertical. The CSP has responsibility beyond his/her direct team and Professional Services vertical, and is accountable for maintaining and growing account relationships, resourcing, and the achievement of financial targets. This is a dual‑role requiring people leadership which may also include leadership of other people leaders. At the CSP level, the scope and complexity of client and Medidata responsibilities increases. Number of direct reports may also increase.

Responsibilities

• Proven track‑record of people leadership in all of the following areas:
  • Coaching team members to enable them to autonomously lead projects and manage issues at the lowest level, including effective escalation management.
  • Management of Professional Services resources who are responsible for one or more large, complex projects.
  • Leadership and development of direct reports including activities such as hiring, performance management, coaching, mentoring, disciplinary actions, etc.
  • Collaborate with other people leaders to drive efficient use of human resources within and across teams to achieve financial targets.
  • Manage work assignments and utilization for direct reports, leveling work across resources as needed.
  • Identify individual strengths and assign tasks to make most efficient use of human resources, while in parallel identifying growth and development areas.
• Management of all financial aspects for contracts within the portfolio, with a focus on both accuracy and achievement of financial targets.
• Leverage team to drive operational efficiency through continuous improvements and process optimization.
• Managing and resolving client escalations, with a focus on lessons‑learned and addressing the root cause of escalations to mitigate recurrence.
• Risk mitigation, including the ability to foresee and mitigate against project and account level issues.
• Identify new business opportunities within assigned accounts, and collaborate with sales to increase win‑rate.
• Represent Professional Services for account governance, and manage the overall professional services relationship.
• Effectively collaborate with internal and external resources to achieve project objectives.
• Oversight of large, complex initiatives that are managed by direct reports.
• Lead project delivery to ensure that all deliverables are tracked and that documentation is current.
• As chief advocate for the client, demonstrate interdepartmental influence across internal teams (e.g.: Product, Engineering) to ensure client business objectives are achieved and issues resolved.
• Provide proactive communication to all stakeholders.
• Assure compliance with Medidata's standard project management methodologies, and quality management system.
• Support development of sales orders and change orders.
• Coach and train new and junior team members.
• May include management of global resources, including contractors.

Qualifications

• Demonstrate a track record of working independently in an advisory capacity.
• Ability to anticipate and mitigate complex issues and risks, thus minimizing escalations.
• Ability to mentor other team members and serve as a team leader.
• Ability to identify and suggest improvements which increase the value proposition for Medidata and the client.
• Knowledge of Medidata (or similar) products commensurate with requirements of the specific role.
• Possess a solid understanding of clinical research (pharma/device/biotech) and of clinical research SaaS technology.
• Demonstrate strong verbal/written communication and organizational skills.
• Exhibit time management skills along with strong collaboration and teamwork.
• Experience in leading matrixed teams and meeting project timelines.
• Self‑motivated and able to assume responsibility in a professional manner.
• Demonstrate strong computer skills.
• Experience with the MS Office suite and/or other current software technologies.
• Experience with creating and delivering presentations.
• 4‑year college degree or equivalent (analytic discipline a plus) preferred.
• Minimum of 10 years experience in clinical/biomedical and/or software development environment preferred.
• 6 or more years previous people leadership experience.
• Travel expectations up to 20%, domestic & international.

Compensation and Benefits

The salary range for this role depends on location: NYC/NJ – $184,500.00 to $248,000.00; California Bay Area – $194,250.00 to $216,000.00; Boston Metro – $181,500.00 to $242,000.00; Texas or Ohio – $162,000.00 to $216,000.00; other U.S. locations – $165,000.00 to $220,000.00.

Base pay is one part of the total rewards. Most non‑sales positions are eligible for annual bonuses. Medidata provides medical, dental, life, and disability insurance, 401(k) matching, family leave, flexible paid time off, and 10 paid holidays per year.

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non‑discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth, or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

We will accept applications on an ongoing basis until we fill the position.