Client Services Principal: Process & Relationship Lead

Capital One Group; Houston (TX); Hybrid; USD 99,000 - 113,000; Full time

Job summary

Capital One seeks a Principal Associate in Client Services to act as a key liaison and subject-matter expert across the organization. You will monitor accounts, resolve complex inquiries, and drive service improvements with cross-functional teams to elevate the client experience.

You will lead process documentation, partner with Product, Operations, and Account Management, and play a role in onboarding and training initiatives. Strong problem-solving and leadership capabilities are essential.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of experience with Microsoft Office or G Suite.
• At least 1 year of process management experience.
• At least 3 years of experience supporting internal business clients.

Responsibilities

• Lead and own oversight of smaller process improvement work.
• Collect data and use analytics to inform leadership decisions.
• Identify and implement process improvements to resolve issues and mitigate risks.
• Track and resolve process breakdowns and document procedures.
• Partner with project customers to achieve desired outcomes.

Skills

Microsoft Office / G Suite

Process management

Client interaction

Education

High School Diploma or GED

Bachelor's Degree or equivalent

Job description

Capital One seeks a Principal Associate in Client Services to act as a key liaison and subject-matter expert across the organization. You will monitor accounts, resolve complex inquiries, and drive service improvements with cross-functional teams to elevate the client experience.

You will lead process documentation, partner with Product, Operations, and Account Management, and play a role in onboarding and training initiatives. Strong problem-solving and leadership capabilities are essential.