Client Services Partner

PubMatic, Inc.; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

PubMatic, Inc. is seeking a Client Services Partner for Advertiser Solutions in New York. The role supports Agency/Advertiser relationships on the PubMatic platform and collaborates with internal teams to optimize outcomes for publishers.

You will manage reporting, account management, deal implementation, and client expectations to maximize value. Ideal candidates have 3+ years in AdTech client-facing roles, familiarity with programmatic ecosystems, strong Excel/data visualization skills, and

Qualifications

• Three plus years applicable customer facing experience in Account Management, Client Services, or Sales in AdTech.
• Exposure to Programmatic ecosystem and industry at large.
• Knowledge of programmatic buying and selling including pricing models, optimization tactics, audience trends and buying technologies.
• Proficiency in Excel with ability to convey data and analysis to drive business.
• Data Visualization experience with Looker, Tableau, PowerBI is a plus.
• Strong presentation and negotiation skills.

Responsibilities

• Work with internal and external teams to drive business goals and help clients meet KPIs.
• Handle troubleshooting and reporting for clients.
• Provide strategic recommendations to upsell and drive incremental revenue for PubMatic.
• Retain customers by delivering world-class customer service.
• Demonstrate PubMatic value using knowledge of PubMatic tech and products.
• Serve as trusted point of contact and ensure timely responses.

Skills

Customer facing

Programmatic ecosystem

Negotiation

Presentation

Reporting

Multitasking

Tools

Excel

Looker

Tableau

Power BI

Job description

Client Services Partner, Advertiser Solutions is responsible for supporting Agency/Advertiser relationships within the PubMatic platform as well as working with current partners and internal teams to fulfill their business needs and optimize their potential for our publishers.

Candidate will do this through various tasks including reporting, general account management, deal implementation and monitoring, and managing terms and expectations for new and existing clients.

What You\'ll Do:

• Work with teams both internal and external to drive business goals and help our clients exceed their KPIs. This includes:
• Dealing with troubleshooting and reporting
• Proactively provide strategic recommendations to existing clients to help upsell/drive incremental revenue growth for PubMatic
• Retain customers by providing world-class customer service
• Has a strong understanding of PubMatic\'s tech along with media solutions/products and will use this knowledge to demonstrate PubMatic value to clients
• Be a trusted point of contact for clients and internal asks and will ensure responses are handled in a timely manner

We\'d Love for You to Have:

• Three plus years applicable customer facing experience in either Account Management, Client Services, or Sales roles in the AdTech industry. Relevant experience includes: publishers, ad network/sales house, SSPs, ad exchanges, DSPs, ad agencies and programmatic trading desks.
• Exposure to and familiarity with Programmatic eco-system and industry at large
• Knowledge of programmatic buying and selling including: pricing models, optimization tactics, audience trends and buying technologies
• Proficiency in Excel with a proven ability to convey data and analysis to drive business
• Data Visualization experience with tools such as Looker, Tableau, PowerBI are a plus
• Strong presentation (Including PowerPoint) and negotiation skills

Additional Information

Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.

Benefits

Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 4 days per week.

Diversity and Inclusion

PubMatic is proud to be an equal opportunity employer; we don\'t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About PubMatic

PubMatic is one of the world\'s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.

Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.

Compensation Disclosure

In accordance with applicable law, the below salary rang e provided is PubMatic\'s reasonable estimate of the total compensation for this role. New hires and current team members are typically compensated toward the middle of our pay range. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skill s and abilities. In addition to salary PubMatic also offers a bonus, restricted stock units, and a competitive benefits package.