Client Services & Ops Lead - Financial Advisory

Oklahoma Financial Center (now Bluespring Wealth - High Plains); Oklahoma City (OK); On-site; USD 90,000 - 130,000; Full time

Job summary

Oklahoma Financial Center (now Bluespring Wealth - High Plains) seeks an experienced Client Services & Operations Manager to oversee advisory team operations, maintain client files and generate reports. The role requires independent judgement to resolve complex issues and ensure compliance with evolving regulations.

You will implement policies, manage CRM data, support advisor meetings, and drive process improvements across departments in a fast-paced environment.

Qualifications

• 5+ years executive-level experience
• FINRA, SIE, or insurance licensing preferred
• Strong understanding of financial services operations and compliance
• Excellent communication and problem-solving skills

Responsibilities

• Implement and improve client-operations policies and workflows across advisory teams
• Create and enforce document control and retention processes with accuracy
• Assist clients with account maintenance and update CRM data
• Support Client Relationship Manager in preparing advisor meeting folders
• Generate financial performance reports prior to client interactions
• Interpret regulatory changes and provide compliance guidance
• Ensure follow-up and completion of tasks after client interactions
• Assist advisors with trades, client cash management, and account opening
• Collaborate with Client Relationship Manager to follow firm's service model
• Respond promptly to prospect and client inquiries via phone, email, or in person
• Provide excellent customer service by anticipating client needs
• Lead project teams and guide operations staff; no direct reports but influence decisions
• Assist in managing summer interns and delegating tasks

Skills

Executive leadership

Policy implementation

Communication

Change management

Tools

Redtail CRM

Excel

Job description

Oklahoma Financial Center (now Bluespring Wealth - High Plains) seeks an experienced Client Services & Operations Manager to oversee advisory team operations, maintain client files and generate reports. The role requires independent judgement to resolve complex issues and ensure compliance with evolving regulations.

You will implement policies, manage CRM data, support advisor meetings, and drive process improvements across departments in a fast-paced environment.