Client Service & Operations Manager

Oklahoma Financial Center (now Bluespring Wealth - High Plains); Oklahoma City (OK); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Oklahoma Financial Center (now Bluespring Wealth - High Plains) seeks an experienced Client Services & Operations Manager to oversee advisory team operations, maintain client files and generate reports. The role requires independent judgement to resolve complex issues and ensure compliance with evolving regulations.

You will implement policies, manage CRM data, support advisor meetings, and drive process improvements across departments in a fast-paced environment.

Qualifications

• 5+ years executive-level experience
• FINRA, SIE, or insurance licensing preferred
• Strong understanding of financial services operations and compliance
• Excellent communication and problem-solving skills

Responsabilités

• Implement and improve client-operations policies and workflows across advisory teams
• Create and enforce document control and retention processes with accuracy
• Assist clients with account maintenance and update CRM data
• Support Client Relationship Manager in preparing advisor meeting folders
• Generate financial performance reports prior to client interactions
• Interpret regulatory changes and provide compliance guidance
• Ensure follow-up and completion of tasks after client interactions
• Assist advisors with trades, client cash management, and account opening
• Collaborate with Client Relationship Manager to follow firm's service model
• Respond promptly to prospect and client inquiries via phone, email, or in person
• Provide excellent customer service by anticipating client needs
• Lead project teams and guide operations staff; no direct reports but influence decisions
• Assist in managing summer interns and delegating tasks

Connaissances

Executive leadership

Policy implementation

Communication

Change management

Outils

Redtail CRM

Excel

Description du poste

The Client Services & Operations Manager oversees high-level administrative and business operations for the advisory team. This position exercises discretion and independent judgement to resolve complex and operational issues. This position is responsible for maintaining advisor and client files, generating client reports, contacting clients to provide or obtain updated information, and troubleshooting. This position utilizes excellent customer service and problem-solving skills to confidently provide information and education to clients in a timely, efficient, and professional manner. The primary duties of this role include policy implementation, compliance interpretation and operational strategy.

What You'll Do:

• Implement and continuously improve client-operations policies and workflows across advisory teams to resolve complex issues
• Create, enforce and follow processes for document control and retention of checks, paperwork, statements, client notes, etc with accuracy and readability
• Assist clients with account maintenance and maintain client information on Advisor Complete and CRM systems (Redtail and Sharepoint) – utilizing insights to recommend process enhancements
• Support Client Relationship Manager in the preparation of client appointment folders for advisor meetings – including customized financial summaries and relevant appointment materials
• Generate financial performance reports in advance of client interactions
• Interpret regulatory changes and provide compliance guidance and support to advisory team; recommend and implement procedural adjustments
• Ensure follow-up and completion of tasks generated during advisor client interactions
• Support advisors with trades, client cash management, and account opening, etc. – applying protocol while escalating exceptions
• Collaboration with Client Relationship Manager as needed; ensuring adherence to firm's service model through client interactions
• Respond promptly and professionally to incoming prospect and client inquiries via phone, email, and in-person acting as a liaison between office and clients
• Provide excellent customer service by anticipating and responding to client inquiries and needs
• Ability to lead project teams and provide guidance to operations staff; no direct reports required but authority to influence operations decisions and vendor commitments
• Assist in managing summer interns and delegating tasks and projects

What You Bring:

• 5+ years' executive-level experience
• FINRA ,SIE, and/or insurance licensing highly preferred
• Strong understanding of financial services operations and compliance requirements
• Ability to exercise independence judgement, logical problem solving and thinking
• Advanced organizational and analytical skills; ability to implement process improvements
• Excellent communication skills; ability to influence stakeholders and drive change
• Proficiency in Microsoft Office Suite and CRM systems (Redtail); advanced Excel skills
• Ability to work in a fast-paced environment and change gears often
• Ability to adapt to ever-changing compliance and industry regulations
• Ability to work strategically and collaboratively across departments
• Willingness to increase job/program knowledge through ongoing training