Senior Remote Client Services Lead for Financial Advisory

SageSpring Wealth Partners; Omaha (NE); On-site; USD 55,000 - 85,000; Full time

Job summary

SageSpring Wealth Partners in Omaha, NE, seeks a Lead Client Services Associate to support the Financial Advisor with administrative tasks and client service. This in-office role involves daily interaction with clients by phone and in person, handling inquiries, and assisting with account maintenance.

The successful candidate will train and mentor junior CSAs, coordinate with operations, and contribute to process improvements while upholding professional standards and confidentiality.

Qualifications

• Bachelor’s degree required.
• 5 years of experience in a Registered Independent Advisory (RIA) as a Client Services Associate or performing similar responsibilities.
• Series 65 OR Series 7/Series 66 preferred, but not required.
• Proficient in Microsoft Office Suite and video conferencing systems.
• Ability to work on multiple projects simultaneously while accomplishing daily tasks.
• Effective oral and written communication skills and excellent interpersonal skills.
• Attention to detail, critical thinker and problem-solving skills.
• High standards for integrity, honesty, professionalism, and work ethic.
• Commitment to service excellence.
• Ability to work independently while demonstrating excellent organization and follow through.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Ability and willingness to move with purpose and a strong sense of urgency.
• Self-motivated, positive, and enthusiastic.
• Self- starter with a strong desire to exceed expectations and capable of supporting a team.
• Maintains confidentiality discretion.
• Ability to effectively work in collaboration with others to achieve business objectives.
• Willing to grow and be challenged.
• Attend training as requested.

Responsibilities

• Interact daily on the phone and in person with prospective and existing clients including handling basic inquiries
• Create and maintain records and files, including opening and closing all accounts and assisting with account maintenance
• Oversee training, development, and oversight of the Client Services Associates
• Support the Director of Operations to ensure consistency and review performance of Client Services Associates
• Maintain databases and create reports using the Client Relationship Management platform
• Transcribe and prepare correspondence
• Request compliance approval for bulk client communications
• Receive cross-training and assist with other operational functions as required
• Execute and assist with trades, annuities, cashiering, and money movements
• Generate reports for Advisor and Team
• Regular and timely attendance is required
• Generate birthday card reports and prepare cards for signing and mailing
• Perform other duties as assigned

Skills

Client service

Communication

Multitasking

Time management

Team collaboration

Attention to detail

Professionalism

Education

Bachelor's degree

Tools

Microsoft Office

Video conferencing

Job description

SageSpring Wealth Partners in Omaha, NE, seeks a Lead Client Services Associate to support the Financial Advisor with administrative tasks and client service. This in-office role involves daily interaction with clients by phone and in person, handling inquiries, and assisting with account maintenance.

The successful candidate will train and mentor junior CSAs, coordinate with operations, and contribute to process improvements while upholding professional standards and confidentiality.