Client Services Operations Support Representative (SCA)

Rawlings Company; La Grange (KY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Top Medical/Dental/Vision offerings

FSA/HSA

Tuition reimbursement

Competitive salary, 401(k) with match

Job summary

Machinify, a leading healthcare intelligence company, seeks an on-site Client Services Operations Support Representative I to perform clerical tasks, data entry, and payment processing for healthcare eligibility and recovery services. The role requires on-site work in Lathrop, CA and adherence to client policies and regulatory standards.

You will handle correspondence, payments, and basic data entry, while maintaining quality and productivity goals.

Qualifications

• Some experience in customer service or clerical work is required; 1+ year preferred.
• High school diploma or equivalent required.
• Ability to perform basic tasks in Microsoft Excel and Word with occasional assistance.
• Familiar with general office equipment and adaptable to new tools.
• Good written and oral communication skills.
• Ability to quickly learn internal and client applications.
• Fast and accurate typing and 10-key skills.
• Basic math skills for calculations and percentages.
• Detail oriented and highly organized.
• Ability to prioritize daily workloads and meet deadlines.
• Able to work independently and collaboratively.
• Strong customer service skills.
• Must be responsible, dependable.

Responsibilities

• Provide clerical support including copying, filing, processing documents and mail, basic data entry, phone calls, and operating office equipment.
• Process incoming correspondence, including posting payments (checks, EFT and debit/credit card).
• Some phone work contacting insurance carriers and healthcare providers to gather payment information.
• Data entry into various applications/systems for workflows.
• Adhere to company, departmental and client policies and regulations.
• Achieve or exceed quality and productivity goals.
• Obtain and maintain client clearances for system access as required.
• Complete training on time with acceptable scores and apply knowledge.
• Complete other tasks as assigned to meet business needs.

Skills

Customer service

Clerical work

Data entry

Typing

10-key

Phone etiquette

Microsoft Excel

Microsoft Word

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Office Equipment

Job description

Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We're constantly reimagining what's possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.

The Client Services Operations Support Representative I is responsible for providing clerical support and efficient processing of high-volume transaction-oriented assignments for Performant's Healthcare Eligibility and Recovery Services business operations. This position requires working on-site at our Lathrop, CA office.

What You'll Do:

• Provide clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment.


• Process incoming correspondence, including posting payments (checks, EFT and debit/credit card).


• Some phone work is required contacting insurance carriers and healthcare providers to gather payment information.


• Data entry into various applications/systems as may be required for applicable workflows.


• Accurately and efficiently perform assigned tasks ensuring adherence to all company, departmental and client policies, procedures, federal & state regulations, contractual compliance, and other requirements/standards.


• Achieve or exceed quality and productivity expectations and other assigned goals/objectives.


• Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work assignments.


• Complete assigned training on time and with acceptable scores. Demonstrate understanding of training materials and applies knowledge in appropriate situations.


• Complete other tasks and duties as assigned to meet business needs.

What You Bring:

• Some experience working in a customer service or clerical job is required. One (1) year or more of related office clerical support experience is preferred.


• High school diploma or equivalent is required and proof of such will be sought prior to hire.


• Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance


• Basic use of general office equipment and easily adapts to new office equipment and tools.


• Basic problem-solving skills and good communication, both written and oral, skills.


• Ability to quickly learn internal and client applications easily.


• Fast and accurate typing and 10-key skills


• Basic math skills to calculate numbers and percentages


• Demonstrated timely follow-up skills, ability to multi-task and prioritize workload.


• Very detailed oriented and highly organized


• Ability to prioritize daily workloads and meet daily deadlines


• Able to work efficiently independently and collaboratively promoting a positive team environment


• Strong customer service skills


• Must be responsible, dependable, and reliable

What We Offer:

• Top Medical/Dental/Vision offerings


• FSA/HSA


• Tuition reimbursement


• Competitive salary, 401(k) with company match


• Additional health and wellness benefits and perks


• Flexible and trusting environment where you'll feel empowered to do your best work

The compensation for this position is based on an array of factors unique to each candidate: Such as years and depth of experience, set skills, certifications, etc.

Pay range: $19.14

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please let our recruiters know. See our Candidate Privacy Notice at: https://www.machinify.com/candidate-privacy-notice/