Client Services Operations Support Representative I (On-site)

Rawlings Company; Lathrop (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision

FSA/HSA

Tuition reimbursement

401(k) match

Wellness benefits

Flexible environment

Job summary

Machinify is seeking a Client Services Operations Support Representative I to provide clerical support and process high-volume transactions for Performants Healthcare Eligibility and Recovery Services. This on-site role is based in Lathrop, CA and emphasizes accuracy, organization, and timely task completion.

You will handle data entry, payments, and communications with insurers and providers while adhering to client and regulatory requirements and maintaining quality standards.

Qualifications

• Experience in customer service or clerical roles is required.
• Proficiency with Excel and Word is expected.
• Strong organization and communication skills are essential.

Responsibilities

• Provide clerical support including filing, copying, and mail processing.
• Process payments and manage incoming correspondence.
• Contact carriers and providers to gather payment information.
• Data entry across multiple systems for workflows.
• Maintain accuracy while meeting quality and productivity goals.
• Complete training and apply knowledge to tasks.

Skills

Customer service

Clerical experience

Data entry

Microsoft Excel

Phone work

10-key typing

Education

High school diploma

Tools

Microsoft Word

Job description

Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We're constantly reimagining what's possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.

Client Services Operations Support Representative I

Responsible for providing clerical support and efficient processing of high-volume transaction-oriented assignments for Performants Healthcare Eligibility and Recovery Services business operations. This position requires working on-site at our Lathrop, CA office.

What You'll Do:

• Provide clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment.
• Process incoming correspondence, including posting payments (checks, EFT and debit/credit card).
• Some phone work is required contacting insurance carriers and healthcare providers to gather payment information.
• Data entry into various applications/systems as may be required for applicable workflows.
• Accurately and efficiently perform assigned tasks ensuring adherence to all company, departmental and client policies, procedures, federal & state regulations, contractual compliance, and other requirements/standards.
• Achieve or exceed quality and productivity expectations and other assigned goals/objectives.
• Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work assignments.
• Complete assigned training on time and with acceptable scores. Demonstrate understanding of training materials and applies knowledge in appropriate situations.
• Complete other tasks and duties as assigned to meet business needs.

What You Bring:

• Some experience working in a customer service or clerical job is required. One (1) year or more of related office clerical support experience is preferred.
• High school diploma or equivalent is required and proof of such will be sought prior to hire.
• Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance
• Basic use of general office equipment and easily adapts to new office equipment and tools.
• Basic problem-solving skills and good communication, both written and oral, skills.
• Ability to quickly learn internal and client applications easily.
• Fast and accurate typing and 10-key skills
• Basic math skills to calculate numbers and percentages
• Demonstrated timely follow-up skills, ability to multi-task and prioritize workload.
• Very detailed oriented and highly organized
• Ability to prioritize daily workloads and meet daily deadlines
• Able to work efficiently independently and collaboratively promoting a positive team environment
• Strong customer service skills
• Must be responsible, dependable, and reliable

What We Offer:

• Top Medical/Dental/Vision offerings
• FSA/HSA
• Tuition reimbursement
• Competitive salary, 401(k) with company match
• Additional health and wellness benefits and perks
• Flexible and trusting environment where you'll feel empowered to do your best work

The compensation for this position is based on an array of factors unique to each candidate: Such as years and depth of experience, set skills, certifications, etc.

Pay range: $18.00

Equal Employment Opportunity at Machinify

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please let our recruiters know. See our Candidate Privacy Notice at: https://www.machinify.com/candidate-privacy-notice/