Client Services & Operations Manager

Alliance Resource Group; Westlake Village (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Alliance Resource Group in Westlake Village, CA is seeking a Client Services & Operations Manager to support its growing client base and day-to-day operations.

The role focuses on delivering high-touch client service, overseeing onboarding, processing distributions and account updates, coordinating maintenance, and supervising quarterly billing cycles through Orion. A 2–3+ year background in wealth management and a bachelor’s degree are preferred.

Qualifications

• Minimum of 2-3+ years of experience in wealth management, financial services, or a similar client-service environment.
• Strong judgment and discretion when handling confidential financial information.
• Bachelor's degree preferred.

Responsibilities

• Serve as a primary point of contact for clients, providing responsive, high-touch service and ensuring an excellent overall client experience.
• Manage new client onboarding, including account opening, transfers, paperwork, funding and ongoing account maintenance.
• Coordinate client requests related to distributions, deposits, beneficiary changes, account updates and other service needs.
• Assist with portfolio-related operational activity, including account reconciliation, cash management, transfers and trade-related administration.
• Oversee firm policies, procedures, and quarterly billing cycles directly through Orion.

Skills

Client service

Wealth management

Account administration

Onboarding

Education

Bachelor's degree preferred

Tools

Orion

Job description

Client Services & Operations Manager Westlake Village, CA

Our client, a well-established, boutique wealth management and financial planning firm in Westlake Village, is looking to add a Client Services & Operations Manager to support its growing client base and day-to-day operations.

Key Responsibilities

• Serve as a primary point of contact for clients, providing responsive, high-touch service and ensuring an excellent overall client experience.
• Manage new client onboarding, including account opening, transfers, paperwork, funding and ongoing account maintenance.
• Coordinate client requests related to distributions, deposits, beneficiary changes, account updates and other service needs.
• Assist with portfolio-related operational activity, including account reconciliation, cash management, transfers and trade-related administration.
• Oversee firm policies, procedures, and quarterly billing cycles directly through Orion.

Requirements

• Minimum of 2-3+ years of experience in wealth management, financial services, registered investment advisory, or a similar client-service environment
• Bachelor's degree preferred
• Strong judgment and discretion when handling confidential financial and personal information.