Client Services & Office Coordinator

Hankin & Pack; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid Time Off (PTO)

Annual bonuses based on performance

Job summary

Hankin & Pack PLLC, a growing residential real estate law firm in Raleigh, NC, seeks a full-time Client Services & Office Coordinator. You will greet clients, manage the front desk, handle EMD deposits, and support attorneys with loan packages and calendar tracking.

The ideal candidate has 1–2 years of customer service experience, strong interpersonal skills, and the ability to juggle multiple tasks in a fast-paced office environment. Competitive benefits and a collaborative culture await.

Qualifications

• 1–2 years of customer service experience is preferred but not required.
• Must be committed to delivering excellent client experience.
• Strong interpersonal skills are essential.
• Able to switch quickly between multiple tasks.

Responsibilities

• Maintain a clean, welcoming lobby and keep coffee bar and fridge stocked.
• Greet and assist clients and visitors on arrival.
• Log, deposit, and schedule Earnest Money Deposits (EMD).
• Answer calls on the Satellite Office line and from the Charlotte office.
• Monitor emails and voicemails and respond when appropriate.
• Print and prepare loan packages for attorneys; track funding statuses.
• Coordinate with Accounting to print and mail Satellite Office checks.
• Assist with management and administrative projects as assigned.

Skills

Reception experience

Real estate knowledge

Communication

Attention to detail

Dependable

Tech savvy

Multi-tasking

Organized

Job description

Join a Fast-Paced, Growing Residential Real Estate Law Firm!

Location: Raleigh, NC

Job Type: Full-Time, In-Office

Hankin & Pack PLLC is a dynamic, entrepreneurial firm recognized by clients as one of the region's leading real estate law practices. We're a collaborative, forward-thinking team fueled by a shared passion for excellence-and we're growing.

We are currently seeking a full-time Client Services & Office Coordinator to join our Raleigh, NC office. You will assist in handling front desk duties, welcoming clients to our office, and answering phones. The ideal candidate will have 1-2 years of prior customer service experience, be committed to providing excellent client experience, possess strong interpersonal skills and be able to switch quickly between multiple tasks.

What You'll Do:

Reception & Client Service

• Maintain a clean, welcoming lobby area, including keeping the coffee bar and refrigerator organized and fully stocked.
• Ensure closing rooms remain clean, organized, and ready for use.
• Greet, check in, and assist all clients and visitors upon arrival.
• Collect, log, deposit, and schedule Earnest Money Deposits (EMD) dropped off at the office.
• Answer incoming calls on the Satellite Office line, as well as rollover calls from the Charlotte office.
• Monitor and assign emails and voicemails in Front; respond when appropriate.

Administrative Support

• Print and prepare loan packages for attorneys.
• Scan and prepare completed loan packages for submission to lenders.
• Track and update calendars, monitor loan package needs, confirm funding approvals, and maintain related status updates.
• Deposit and record any EMD or Clear-to-Close (CTC) documents received at closing.
• Maintain inventory of office, kitchen, and conference room supplies; restock as needed.
• Process incoming mail and distribute as necessary.
• Review returned checks, determine cause, and notify the Closer and Escrow Accounting with details.
• Coordinate with Accounting to print and mail Satellite Office checks.
• Review recorded Deeds to ensure proper completion and confirmation.
• Assist with management and administrative projects as assigned.

Office Management

• Coordinate with Building Management and Security regarding property issues, including suite repairs, temperature control, access cards, fitness room access, and conference center reservations.
• Serve as liaison for office vendors, such as the copier service company.

What You'll Need:

• Previous experience as receptionist is preferred but not required
• Knowledge of the real estate industry is helpful
• Exceptional communication and customer service skills
• Strong attention to detail
• Dependable
• Technologically savvy
• Skilled muti-tasker
• Highly organized

What We Offer:

• Competitive base salary based on experience
• Eligible for annual bonuses based on performance
• Full Medical, dental, and vision insurance coverage for employee
• Disability and life insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Excellent training and mentorship program
• Collaborative and family-oriented culture
• Real growth opportunities

Hankin & Pack Core Values

Consistency - Deliver the same high standard on every deal by following firm policies and client expectations.

Communication - Be helpful, precise, and cheerful. Proactively bring solutions.

Enjoy the Journey - Bring positivity and lift up those around you, even when challenges arise.

Productivity - Be efficient to create space for innovation and growth.

Accountability - Own your work and be proud of your contributions.

Servant Mentality - Deliver respectful, people-first service in every interaction.

Teachability - Stay humble and open to learning new approaches.

Tenacity - Be resilient, work hard, and stick with it until the job is done.

We believe our firm is only as strong as the people who power it. If you're ready to kickstart your career, grow your skills, and join a team that values and rewards you-

Learn more at www.hankinpacklaw.com