Client Experience & Office Operations Lead

Hankin & Pack, PLLC; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Paid Time Off

Job summary

Hankin & Pack PLLC in Raleigh, NC is seeking a full-time Client Services & Office Coordinator to join our growing real estate law practice. You will greet clients, handle front desk duties, answer phones, and support attorneys with administrative tasks.

The ideal candidate has 1-2 years of customer service experience, strong interpersonal skills, and the ability to multitask in a fast-paced environment. This in-office role offers competitive pay, benefits, and career growth opportunities.

Qualifications

• Previous receptionist or front desk experience preferred but not required.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask in a fast-paced office environment.
• Professional and courteous in interactions with clients.

Responsibilities

• Greet and assist clients and visitors in a friendly, professional manner.
• Answer phones, log inquiries, and route calls to the appropriate team.
• Manage front desk duties, including lobby upkeep and supplies.
• Prepare loan packages and scan/organize documents for lenders.
• Track calendars, confirm funding approvals, and update statuses.
• Coordinate with accounting on satellite office checks and deposits.
• Maintain office, kitchen, and conference room inventory.
• Support management with various administrative projects.
• Coordinate with building management and vendors as needed.

Skills

Customer service

Interpersonal skills

Multitasking

Highly organized

Communication skills

Job description

Hankin & Pack PLLC in Raleigh, NC is seeking a full-time Client Services & Office Coordinator to join our growing real estate law practice. You will greet clients, handle front desk duties, answer phones, and support attorneys with administrative tasks.

The ideal candidate has 1-2 years of customer service experience, strong interpersonal skills, and the ability to multitask in a fast-paced environment. This in-office role offers competitive pay, benefits, and career growth opportunities.