Client Services & Office Coordinator

Poulin | Willey Trial Lawyers; Albany (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Poulin | Willey Trial Lawyers is seeking an Office Coordinator to manage daily office operations, greet clients, coordinate appointments, and support multiple teams with administrative tasks. This role emphasizes independent work while maintaining strong collaboration with colleagues across the firm.

The ideal candidate should be highly organized, detail-oriented, and comfortable communicating with clients in person and over the phone.

Qualifications

• Experience in office administration or client-facing support.
• Ability to work independently and manage daily responsibilities.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Spanish language proficiency preferred.

Responsibilities

• Serve as the primary onsite representative for the office while collaborating closely with teammates across the firm.
• Welcome and assist clients and visitors with professionalism and hospitality.
• Communicate with clients regarding appointments, documentation, scheduling, and next steps.
• Assist in gathering client information and required documents.
• Complete intake forms for prospective walk-in clients to facilitate follow-up by the appropriate team.
• Coordinate document execution and signatures to support clients through the final stages of their cases.
• Receive and route deliveries, mail, and physical documents.
• Maintain conference room schedules and support day-to-day office operations.
• Monitor office supplies and coordinate replenishment as needed.
• Support multiple departments with administrative and operational tasks.
• Maintain accurate notes, records, and tasks within Litify.
• Track pending requests and help ensure timely follow-up and completion.
• Maintain a clean, organized, and professional office environment.
• Uphold our Core Values in every client and team interaction.

Job description

Poulin | Willey Trial Lawyers is seeking an Office Coordinator to manage daily office operations, greet clients, coordinate appointments, and support multiple teams with administrative tasks. This role emphasizes independent work while maintaining strong collaboration with colleagues across the firm.

The ideal candidate should be highly organized, detail-oriented, and comfortable communicating with clients in person and over the phone.