Client Services Manager- Senior Homecare

Visiting Angels Greater Philadelphia; Jenkintown (PA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary based on experience

PTO

Lucrative bonus structure

Healthcare benefit

On-call pay

Job summary

Visiting Angels Greater Philadelphia in Jenkintown is seeking a Client Services Scheduling Manager to create and implement care schedules for our senior clients. You will manage a team, ensuring the right caregivers are assigned based on client needs and your team's performance is monitored. The ideal candidate has an Associate Degree in a healthcare-related field, strong communication skills, and the ability to multitask in a dynamic environment. Competitive salary, bonuses, PTO, and healthcare benefits are offered.

Qualifications

• Two years of supervisory experience in senior homecare is preferred.
• Proficiency with scheduling systems and healthcare software.
• Strong commitment to client service excellence.

Responsibilities

• Create and implement care schedules for senior clients.
• Manage a team of Client Care Scheduling Managers.
• Evaluate client and employee satisfaction and resolve issues.

Skills

Excellent communication skills

Detail-oriented

Ability to multitask

Proficiency with Microsoft Office

Problem-solving skills

Education

Associate Degree in a healthcare-related field

Job description

Visiting Angels is a private, non‑medical home‑care agency seeking a dynamic, efficient, and friendly individual to join our team as Client Services Scheduling Manager in Jenkintown.

As Client Services Manager, you will be responsible for creating and implementing the care schedules of our senior clients. Our Angel caregivers provide meaningful assistance for seniors in their home, and you will manage a team of Client Care Scheduling Managers to assign appropriate caregivers and monitor their success.

Benefits

• Competitive salary based on experience (Best in the market!)
• PTO
• Lucrative bonus structure (paid out quarterly)
• Healthcare benefit
• On‑call pay

Responsibilities

• Point person on all Client Related issues for cases under your team.
• Participate in initial and ongoing client and caregiver meetings.
• Staff cases matched by clients' needs, caregivers' skills, experience, availability, and personality.
• Schedule, participate, and document home visits, collecting client feedback on caregiver performance. Address problems as required.
• Collaborate with Wellness Team Supervisor to review Plan of Care in accordance with client needs and wishes; support facilitation of updates as warranted.
• Evaluate client and employee satisfaction to effectively resolve complaints and incidents.
• Recognize and reward good job performance and promote caregiver recognition.
• Escalate disciplinary action to the Senior Client Services Manager.
• Maintain positive relationships with clients and referral sources.
• Perform on‑call evening and weekend duties, as directed.
• Perform other functions as deemed appropriate by the management team.

Requirements

• Associate Degree in a healthcare‑related field and two years of supervisory experience in senior homecare is preferred.
• Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry‑related software.
• Excellent communication skills and professionalism at all times.
• Detail‑oriented team player.
• Ability to multitask, work under pressure, and problem solve.
• Strong commitment to client service excellence and ability to generate goodwill for Visiting Angels with our staff, client, their families, and referral sources.
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
• Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.

ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.